Palfinger North America
Documentation and Project Engineering
Documantation
PALFINGER offers a range of technical and service publications about your equipment. Clear, concise operator instructions and well-illustrated spare parts catalogues are just a few examples of the documents provided with your PALFINGER equipment.
• Technical data sheets with specific detail on all products
• Installation and Operating manual to ensure proper and safe setup and use
• Spare parts catalog available to all dealers and service centers
• Hydraulic and electrical circuit diagrams for products
Project Engineering
Being a market leader requires us to fully understand our customers’ needs and their business. PALFINGER Project Engineering is the means by which we can help you to identify the correct truck configuration for the job at hand. The weight distribution, payload capacity and stability (if applicable) are checked and presented in an easy-to-read set of drawing.
When purchasing a PALFINGER crane, we can provide you with:
• Drawings that show the proper layout of the PALFINGER product and truck
• Accurate stability and weight distribution calculations
• Design sub-frame structures
• Create installation guidelines and provide additional support for product installation
Source: https://www.palfinger.com/en-US/can/service/documentation-and-project-engineering
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CUSTOMER CARE / INSIDE SALES REPRESENTATIVE
The Customer Care/Inside Sales Representative is the primary contact for customers (Dealers) and Outside Sales Representatives regarding questions regarding our Product Line or issues such as purchase orders, pricing questions, order entry and order status and product delivery.