Environmental Management System & Community Engagement Report 2014

This report provides the following information for the Sudbury Integrated Nickel Operation Smelter (Glencore) for the 2014 calendar year as per Section 13 and Schedule D, Section 4 of the Amended Environmental Compliance Approval #7530-93ZKPV, dated February 6, 2013:

a) Documentation of all registered complaints and their resolutions;

b) Written summary of the action plan implementation as required by Site-Specific Standard approvals for sulphur dioxide and cadmium;

c) Summary of actions taken when there are two or more exceedences of measured levels of sulphur dioxide and cadmium as required by Site-Specific Standard approvals, if applicable;

d) A report on the reduction of total annual sulphur dioxide emissions over time; and

e) A summary and analysis of the five-minute sulphur dioxide data as measured through the sulphur dioxide monitoring network.

2. Citizen Complaints
 

Citizens of Falconbridge are encouraged to contact the Smelter Central Control Room directly if they have any concerns related to air quality or noise. The telephone numbers have been provided to residents in communication materials that were distributed door to door in 2011 and are available to new residents through the local post office. There is also a selection on the main telephone answering system that will direct calls to the Central Control Room.

 

When a citizen complaint is received in the Central Control Room, the Supervisor documents the concern and works to resolve the issue immediately. All actions that are taken are recorded and the Supervisor follows-up with the citizen after actions have been taken to see if the air quality has improved. In some cases, longer-term programs and engineered mitigation measures are put in place to address issues that cannot be addressed immediately.