Corix Group
COVID-19: The decisions we’re making today
The decisions we’re making today
As the COVID-19 crisis evolves, we as individuals, organizations, and communities will have important decisions to make. Decisions that affect us all.
Corix responded quickly to the crisis, putting the safety of our customers and employees first. We determined early on that our decisions would be guided by scientific and medical facts, and our actions would be cautious and measured. And when in doubt, we would always err on the side of safety.
The decision to stay the course… for now
Based on those principles, we began working remotely, adopted physical distancing schedules for our operators and took other measures to protect everyone.
Those guiding principles remain firmly in place, but we recognize and appreciate the desire to begin opening our economies. We feel it too. And, as things begin to return to normal, please understand that we’ll continue to operate remotely and take precautions to protect you and our employees.
That decision is supported by the knowledge that all our systems continue to function normally, and all necessary maintenance is being done. More importantly, we believe we’re well prepared to continue providing those essential water, wastewater, and energy services you rely on, as we work through this crisis.
The decision to stay safe
While our services continue to function normally, our employees, like so many, are adapting to the new not normal. For now, all our employees will continue to work remotely; they will observe physical distancing; and they’ll use the proper personal protective equipment (PPE) in field and plant work.
For customers, this means we’ll continue our policy of suspending the disconnection of services and late fees; our offices will remain closed; and our staff will continue to observe physical distancing protocols when performing meter reads and maintenance in your area. We’ll keep you informed as the situation evolves.
Customer Care
Our Customer Care staff are ready by email or phone to answer any questions about your utility services. You may experience longer hold times as we help other customers, and we appreciate your patience.
At the Corix Group of Companies, we’re taking appropriate, science-based actions to mitigate the impacts of COVID-19.
We’re committed to this unprecedented global effort and implore you do your part as well. If you require more information, please contact Customer Care.
Source: https://www.corix.com/about-corix/news/2020/2020/05/01/covid-19-the-decisions-we-re-making-today
District Energy Utility Operator
- Maintain, monitor, adjust and control the process flow of various district energy systems to ensure safe and efficient operation and compliance with internal safety requirements, contractual obligations and external regulations.
- Operate, inspect and service equipment in all district energy facilities, underground distribution piping and energy transfer stations at multiple sites, performing repairs, preventative and corrective maintenance as required.
Utility Administrator
The Utility Administrator provides customer care support by responding to inquiries, keeping track of customer orders and services, creating invoices, and performing billing and collections under limited supervision.
Utility Operator Level 2
The Utility Operator operates and maintains a BNR wastewater facility, including septage receiving, sampling, analysis and maintenance of equipment to ensure water treatment, distribution, and/or wastewater treatment is performed as per regulatory, environmental and safety standards.