Radwell International Inc.
Repair Process
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Your unit starts its journey on Conveyor 1, which transports it from the receiving area to the Repair Entry Team. |
All documents enclosed with your repair are scanned into our computerized 'Spectrum' tracking system |
Your unit is photographed and a digital image is attached to the record. |
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Your unit is barcoded so that it can be tracked throughout the repair process.
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A free repair evaluation is begun when the unit reaches the end of Conveyor No. 2. Engineers inspect your unit to determine the proper repair process and the testing to be carried out by the Technical Teams. |
When your unit reaches Conveyor No. 3, the service writer contacts you with a repair estimate and delivery schedule. The unit will be repaired when you have approved the estimate. |
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Your unit moves to the Technician Service Area via a drop table for immediate assignment. |
Any conformal coating/clear coat is removed via CCR 2000 workstations. |
No expense has been spared. The latest technology is used to determine component failure.
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Radwell's stock of more than 750,000 pieces with a value of $2.2 million, means that its technicians have everything they need to repair your item at industry leading speed.
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A pneumatic tube system delivers parts from stock directly to the technician. |
Highly qualified technicians replace components and complete preventive maintenance. |
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More than 675 documented test fixtures are available for the final testing and inspection of your unit. |
Example: Diagnostic and performance testing is completed on all servo motors repaired by Radwell’s Technical Teams. |
Units requiring NIST traceability can be calibrated in our Cal Lab. |
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Quality Control carries out a final inspection of all repairs. The unit, when Quality Control is satisfied with the repair and that all paperwork is correct, then enters shipping via Conveyor No. 4. |
The unit arrives in shipping via a drop table and is automatically assigned the type of custom packaging required. |
Spray foam machines are used to protect larger pieces of equipment. Custom Radwell boxes are available with or without Radwell logos. |
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| Smaller units are skin packed and boxed in special perforated cartons. Skin packed units are rugged and ensure safe shipment. |
Your unit takes its final ride at Radwell on Conveyor No. 5 and is ready for immediate shipment. |
Source: http://www.plccenter.co.uk/en-GB/Services/Repair
Outside Sales Support
Primary duties will include but are not limited to picking up and delivering products and services, responding to requests, inquiries and complaints, and handling customer service and sales activities.
Repair Technician
Primary duties will include but not limited to repair and / or calibration of Industrial Controls, (i.e. industrial grade PCBs, timers, counters, PLCs, drives, monitors and temperature & process controls.)
Sales Support
Expedite all open orders both reactively from customer inquiries and proactively through backorder reports; contacting vendors and customers; notifying customers and updating Dynamics as necessary.