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Manager, Accessible Education Services
Sir Sandford Fleming College
Manager, Accessible Education Services
Dead Line: May 7, 2022
This position is responsible for overseeing all aspects of the Accessible Education Services portfolio, including providing leadership and direction for all staff working in the area of Accessible Education Services (AES) as well as student initiated accessibility human rights case management.
Reporting to the Director, Counselling & AES the incumbent manages Accessible Education Services for students including providing direct supervision to the AES team including Counsellors, Learning Strategy Advisor and Adaptive Technologists, the AES Facilitator and part time and contract employees involved in the provision of support services to students with disabilities. The incumbent will develop, implement and evaluate innovative programs and services that provide support for the diverse student population at the College with the objective of removing barriers for students with disabilities and ensuring equal opportunity and accessibility to postsecondary education while enhancing student success.
In addition, the incumbent will be responsible for data, record, and financial management along with associated reporting requirements, while ensuring all processes meet legal requirements, particularly with respect to the Human Rights Code, AODA, FIPPA and PHIPA.
The position must also work closely with the academic schools and college departments to ensure understanding around reasonable accommodation and is responsible for assisting in the administration of the Harassment & Discrimination Prevention (H&D) Policy for student-initiated issues and complaints related to disability. The incumbent serves as a resource to College Management on matters of accommodation for staff and students in relation to Human Rights and AODA legislation. This position also liaises with partners, both internal and external to the College.
The incumbent will research and develop procedures and processes regarding human rights and the student experience, and work jointly with the Human Rights & Inclusion Specialist to make recommendations that will reflect the needs of the College and students. The incumbent will develop and deliver workshops, seminars and training to the College community on topics relating to students with disabilities including accessibility, human rights, legislation and compliance.
The incumbent will manage student cases where AES and human rights issues are identified as intersecting resulting in complaints initiated by students and where employees are typically the Respondent. Working closely with Human Resources, the incumbent will interview parties involved, identify the issue and provide guidance/resources to the Complainant and Respondent to resolve the issue. Researching and documenting cases, preparing reports and making recommendations regarding resolutions, or continuing to support the case if escalated to the next level, up to and including a Human Rights tribunal. The incumbent will also monitor active cases and escalate as appropriate to the Behavioural Assessment Management Team (BAMT) and the Human Rights & Inclusion Specialist
Requirements:
- Masters’ Degree in Social Sciences or related program with a focus on disability studies preferred as well as additional formal and specialized training in human rights including intersectionality as a framework for understanding and analysing how aspects of identities create unique modes of discrimination and discriminatory impacts.
- 5 years' experience in the following areas:
- Progressive work experience, including working with AODA legislation and/or accommodation of persons with disabilities.
- Knowledge of the Accessibility Fund for Students with Disabilities (AFSD), Accessibility for Ontarians with Disabilities Act (AODA) and associated Regulations.
- Knowledge of associated legislation; OHRC, Canadian Charter of Rights and Freedoms, AODA as it pertains to ensuring protection under the law for persons with disabilities.
- Direct experience working and advocating with equity-seeking communities.
- Must be a skilled communicator and relationship builder who is able to use empathy, patience, tact and diplomacy when addressing highly sensitive and confidential matters.
- Strong understanding and passion for human rights issues and advocacy, and principles of trauma-informed social justice.
- Project management experience with a high degree of organization.
- Able to work independently and to maintain professional boundaries.
- Demonstrated self-sufficiency in desktop applications such as Microsoft Office is required.
- Conflict resolution, mediation, negotiation and facilitation experience.
- Experience working with people who have been impacted by violence.
- Knowledge of provincial and national issues, initiatives, current research, and thinking as it relates to accessible education services within post-secondary institutions.
- Proven leadership, analytical and decision-making skills with the ability to exercise sound judgment in complex and often crisis situations.
- Knowledge of and experience with the reporting requirements of government funding agencies, including grant writing.
- Proven ability to supervise and manage the work of others, including addressing performance issues.
- Demonstrated knowledge and understanding of case management and counselling modalities.
- Experience and/or training in outcome-based program/service planning and evaluation.
- Experience conducting, adjudicating, and documenting human rights investigations.
- Experience in higher education is an asset.
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