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Sir Sandford Fleming College

Manager, Domestic & International Admissions

By Sir Sandford Fleming College

Dead Line: May 7, 2022

Reporting to the Associate Registrar, Admissions and Financial Aid, the Manager, Domestic & International Admissions is accountable for providing operational and administrative leadership, supervision, and direction to full-time and part-time staff within the Admissions area of the Registrar’s Office (RO).
 
In this role, you will be responsible for the implementation of an annual domestic and international admissions plan and related policies and procedures which ensure a proactive, innovative, service-oriented approach that leads to meeting enrolment targets, while maintaining compliance with government and college polices.   
 
Working with the RO management team, you will support the review and alignment of service enhancements across the RO to ensure the continued delivery of superior customer service to both students and internal customers.  In addition, you will work closely with the Conversion Team ensuring maximization of domestic enrolment.
 
As our ideal candidate, you will have a relevant combination of post-secondary education and management experience which includes a 3-year diploma/degree in a related field and a minimum of 5 years’ experience in a Registrar’s Office or similar service-oriented environment.  Preference will be given to candidates with experience within an admissions environment and in roles with leadership, decision-making, and business process improvement responsibilities.
 
In addition, you will possess the following key attributes:
 
  • Demonstrated knowledge of the Ontario post-secondary and secondary school systems
  • Experience overseeing the effective positioning and promotion of domestic academic programs to prospects and applicants during the admissions process
  • Solid knowledge of enrollment planning concepts, with strong innovative and critical thinking skills
  • Superior experience in overseeing the enhancement of customer service in an educational environment
  • Understanding of marketing, conversion and contact centre operations
  • Deep understanding of and appreciate for diversity and inclusion
  • Proven ability to effectively work in a high-volume environment, multi-task under pressure with competing deadlines
  • Excellent communicator with very strong written and verbal communication skills
  • Proven ability to work collaboratively and exercise sound judgment in interactions with staff and colleagues
  • Strong understanding and experience with leveraging the admissions aspect of a student information system (e.g. Peoplesoft)
  • Strong leadership and interpersonal skills with proven capability to develop and lead a highly motivated team focused on providing superior customer service
  • Strong organizational, planning and time management skills leading to the delivery of responsive, personalized, customer service
  • Proven ability to develop creative solutions to address issues effectively
 

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