All North Truck Centre
Warranty Advisor
Key Result Areas
1. Provide a positive impression to the customers
2. Ensure collection of all warranty from manufacturers
3. Ensure customer is 100% satisfied dealing with All North Truck Center
4. Ensure compliance of department with all company and vendor policy and regulation
5. Ensure good relationship with all vendors
6. Ensure all warranty is identified
7. Ensure good audit system to monitor all claims
Key Activities
1. Daily meeting with Service Manager for status report
2. Maintain adequate and systematic files for warranty claims
3. Follow up on all manufacturers claim and re-submit unpaid claim returned
4. Coordinate all parts to be return to the different vendors
5. Coordinate with Service Manager perceived problem in the technicians' efficiency fro warranty service
6. Provide status reports as required by the Service Manager and Controller
7. Other responsibilities assigned occasionally
Warranty Advisor
Provide a positive impression to the customers. Ensure collection of all warranty from manufacturers. Ensure customer is 100% satisfied dealing with All North Truck Center.
Parts Counter Person
Provide a positive impression to the customers. Ensure customer is 100% satisfied with level of expertise provided. Ensure efficiency and accuracy in fulfilling customer requests.