Account Manager

By ALS Geochemistry

Dead Line: April 28, 2022

• Act as the primary contact for all new client calls and e-mails coming in to ALS Vancouver, including:
• Provide sampling and handling information/instructions to clients;
• Prepare invoices and process payments;
• Prepare sample bottle requests;
• Coordinate all aspects of new client submissions; 
• Review and finalize all new client reports;
• Communicate special client requests to staff;
• Familiarity with the Canadian Drinking Water Guidelines and other relevant environmental regulations;
• Enter and update new client account information in Seedpak and SE Admin.
• Act as the primary contact for all internal and external sublet analytical work including:
• Work submitted to/from other ALS laboratories and external lab service providers;
• Provide information/instructions on ALS Vancouver specific analyses;
• Notify other ALS location Account Managers about any sample integrity issues;
• Initiate investigations related to non-conforming sublet data/files;
• Perform data quality reviews as per ALS SOPs and any required data verification processes prior to reporting data;
• Finalize and issue completed data certificates to clients after all data quality checks have been completed; 
• Oversee and complete all revisions to ALS Certificates of analyses as required;
• Assist with the coordination/gathering of information required for client Electronic Data Deliverables (EDDs);
• Inform ALS clients and ALS Account Mangers of any unexpected data delays;   
• Assist with invoicing, bottle orders, and quality checks (rechecks) as required; 
• Assist with ALS quotations and proposals as required;
• Provide assistance and back-up to Account Managers in managing client portfolios;
• Assist Login/Layout with sample receiving, layout, login or other duties as required;
• Act as a back-up for Reception;
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned by the manager.

• Excellent customer service skills;
• Demonstrated time management skills;
• Proven ability to work under pressure;
• Organized, detailed oriented and able to work independently;
• Excellent English communication skills (written and verbal);
• Excellent computer skills.

• Recognized BSc. or Technical Diploma in Chemistry, or related discipline is required;
• At least 1 year of experience in Environmental Chemistry or related field preferred.

• Ability to stand for up to a full shift;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
• Ability to use and view a computer screen for up to 8 hours per day;
• Ability to communicate via telephone and e-mail without assistance;
• You may be exposed to unpleasant fumes;
• Please note that ALS operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.