Bi-lingual Service Coordinator, Safety and Medical Products
Dead Line: January 5, 2022
- Dispatches all contracted, non-contracted, and Demo Preventative Maintenance requests, as well as unscheduled dispatches according to guidelines
- Processes return authorizations and service orders for customer factory repairs
- Develops and maintains “in-depth” reports for National Sales Managers, Regional Sales Managers, Account Managers and Marketing, including device history, account history, regional reporting, and other service related reports (eg., Aged Open Report)
- Researches customer invoice inquiries, requiring crediting/rebilling, etc., and corrects as necessary.
- Processes parts orders for service technicians and reviews the associated error log to address the discrepancies
- Administers updates to equipment, location, primary service technician, swapping out from contracts if needed, etc., for the accuracy of the equipment Installed Base
- Supports the Service Department with the corporate Service agreements administration and requirements
- High School diploma, and College/University degree or completion of a related technical school program
- Bilingual skills are required, written and verbal in French and English
- Minimum 2-3 years related experience
- Direct customer service experience in safety and/or medical device industry preferred.
- Strong SAP experience is a MUST
- Knowledge of CRM, order entry and inventory computer system required
- Proficiency in Microsoft Office Software including Word, Excel, Power Point and Outlook required
- Strong verbal and written communication skills
- Ability to interact and build professional relationship/network with other departments
- Excellent interpersonal skills
- Ability to work independently with minimal direction/supervision
- Proactivity and proficiency in managing time and priorities
- Attention to details and high level of accuracy
- Exhibit problem-solving skills
- The position is based in Mississauga, Ontario. Remote work would be considered.
- There will be minimal travel by air and vehicle to domestic and international locations for training and/or meetings
- Work will be performed in an office environment.
- Time is also spent in meetings and sitting, long periods in front of computer terminal in a smoke-free environment.
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The Regional Sales Manager, Safety is responsible for generating profitable sales equal to or greater than our annual sales goals/commitments, while satisfying the needs of our customers better than our competition.
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Reporting to the Service Support Supervisor, the Bilingual Service Coordinator – Service Contracts reviews existing service contracts in SAP and verifies accuracy of details.
Reporting to the Service Support Supervisor, the Bi-lingual Service Coordinator provides support to the Service Operations team for in-house service activities, field service activities, factory repairs, service billings, generating supporting reports, and updating master records, among other possible tasks.