Bilingual Customer Service Representative
Dead Line: May 28, 2022
- Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner
- Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty
- Handle escalated customer inquiries, disputes and problems within department guidelines
- Continually seek out ways to improve customer satisfaction
- Develop sound Product Knowledge
- Bilingual French and English, spoken and written
- Possess 1-2 years of Customer Care experience (phone, email, live chat)
- Must be proficient in computer skills and Microsoft Office applications
- Professional telephone manner, great verbal, written, and interpersonal communication skills
- Good conflict resolution skills; able to deal with pressure and stressful situations
- Team player
- Highly flexible and able to multi-task
- Willingness to learn new things
- Bonus pay
- Casual dress
- Company events
- Dental care
- Extended health care
- RRSP match
- Vision care
- Wellness program
- customer service: 1 year (preferred)
- French (required)
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You will be addressing live problems submitted by our customers via phone, email, and chats, in both English and French.
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