Customer Service Representative
Dead Line: April 28, 2022
- Greet all clients in a friendly, positive manner
- Receive all external client samples
- Repack samples and arrange for shipments of all samples to the fixed labs
- Coordinate with external providers such as courier services and hot-shots when required
- Ensure proper daily communication of sample shipments to the fixed labs
- Prepare bottle orders requests and coordinate delivery of bottle orders
- Recognize routine and non-routine problems and escalate to the Supervisor
- Ensure supply inventories are maintained
- Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
- Work closely with outside sales staff to grow Bureau Veritas’s market share with existing and new clients
- Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
- Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements
- Adhere to Bureau Veritas’ safety policies
- All other responsibilities as assigned
- High School Diploma
- Experience in a laboratory environment is considered an asset
- Ability to lift up to 40 lbs
- Excellent attention to detail
- Strong communication skills (both written and verbal)
- Strong computer skills (Microsoft Word, Excel, Outlook etc.)
- Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
- Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required
- On-call availability
- Health & Dental Coverage
- Life Insurance
- STD & LTD Coverage
- Company RRSP match
- Employee Assistant Program (EAP)
- Professional Development
- To provide general support in the pre-processing of samples and perform certain analysis
- General lab support including sort and distribute, pre-processing of samples, weighing and analysis.
- Provide professional Human Resources advice to a dedicated client group within the Food, DNA/Forensics and Corporate Services lines of business
- Provide full cycle recruitment services/guidance to management and staff as well as onboarding and off boarding of employees
Responsible for Inorganics Sample Preparation (soil and water) and relatively straightforward laboratory testing.
Reporting to the Laboratory Manager and under the general guidance of the Sample Prep Supervisor and/or Shift Lead Hand, the Sample Preparation Technician performs duties related to the preparation of client samples for analysis.
Reporting to the Geochemistry Manager and under the supervision of the Assistant Manager and/or Shift Supervisor, the Geochem Laboratory Technician will perform duties related to processing and analysis of client samples in the Geochemistry department.
Reporting to the Director of Technical Services, the Quality Assistant will perform duties related to the administration of the Upstream Minerals (UM) Quality program and work closely with the UM Quality Health and Safety team.
Reporting to the Chief Assayer, the Metallurgical Assayer will perform duties relating to the analysis of all samples and test products.
Responsible for receiving environmental samples from clients and couriers, unpacking, inspecting and labeling samples.
- Conduct analysis of petroleum samples, compiling results and being responsible for following the standard operating procedures and controls
- Preparation of samples for inspection, and perform other required lab analysis such as SQC and proficiency program samples
Reporting directly to the Operations Manager, the Oil & Petroleum Field Inspector will perform the inspection and certification of products at on-site locations; perform minor lab analytical tests, and will assist the Operations Manager with client communication of operational details, results, and observations.