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Clinical Specialist, Ontario
Draeger Safety Canada
Clinical Specialist, Ontario
Dead Line: January 5, 2022
The Job Responsibilities
At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for Life”.
The Clinical Specialist (CS), assists in planning and conducting customer in-services and implementations. The CS provides clinical support to sales and is integral to the sales and implementation processes. Ideal candidate location: Greater Toronto and surrounding area.
Main Accountabilities:
- Acts as the user’s consultant, seemingly independent of the sales process.
- Collects competitive information; understands user sensitivity and informs sales and marketing.
- Provides information to the sales force about user habits, needs or recommendation.
- Defines, with sales force, the tender presentation around the user needs, Dräger offer and sales strategy.
- In a large project manages manpower availability within the hospital at the right time.
- Plans and organizes demonstrations of equipment for complex sales and strategic accounts, in conjunction with sales and as defined by sales management.
- Organizes some local events based on technique and therapy to support Dräger solutions
- Ensure optimal delivery of Clinical Education and Implementation program for assigned modalities
- Responsible for providing ongoing customer support either in person or by telephone
- Access customer's clinical workflow requirements and make recommendations
Your Qualifications
Education:
- Respiratory Therapist Degree or Diploma.
Related Experience:
- Five years or more experience implementing or using, or educating relevant medical device solutions in the healthcare environment
- Bilingual fluency in French and English would be an asset
- Excellent written and verbal communication skills
- Demonstrated experience in the development of excellent working relationships with internal and external business associates
- Ability to effectively present information and respond to questions from customers, managers, other company personnel and business associates
- Ability to write reports and business correspondence using the Microsoft Office Suite
- Ability to manage multiple priorities with professionalism and consistent customer focus
- Previous Ventilation and Operating room experience is an asset.
- Previous Adult and Neonatal ICU experience is an asset.
- Previous educator experience is an asset.
Special Competencies/Certifications:
- Current RT License
- Proficient in written and spoken English. Bilingual skills (English/French) is an asset.
- Valid driving license
Working Conditions:
- Position requires heavy travel including overnight stays.
- Travel will vary, typically 75% or greater
- Working days and hours will vary to adjust to the business needs of our customers.
- Afterhours and some weekend work may be required.
- Split shifts may be required.
- Afterhours oncall may be required
- Lifting: 25-30 lbs
The Dräger Workplace
In North America, Draeger employs over 1,400 employees working in our major sites in the United States and Canada (in the US: Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada: Mississauga, ON), including our Sales and Service workforce employees from coast to coast.
Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger’s exceptional portfolio of Medical and Safety products and solutions.
Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.
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