Junior Tech Support

By Coencorp

Dead Line: June 26, 2021

• The Junior Customer Support Technician responsibilities will include but not limited to system configuration, technical support by phone and email, occasionally delivering training to end users.
• As well, the Junior Customer Support Technician may get involved in creating some technical documentation.
• Ensure the proper document incidents reported by Customers are resolved and the Team lead was informed
• Reporting the daily major issues to the Team Lead
• Provide support on special projects support when required
• Ensure that the company procedures and guidelines are respected

• The candidate MUST have strong French and English communications skills both written and verbal
• The candidate MUST have experience with online customer service;
• The candidate should hold a technical college level diploma or equivalent and/or minimum 2 years’ experience in technical support of computerized systems in a networked environment;
• Good knowledge of Microsoft Operating System is an asset;
• Experience with any of the following would be an asset: SQL database .NET applications, understanding of TCP/IP and network troubleshooting;
• The candidate should dynamic and versatile, autonomous, resourceful and rigorous;
• The candidate should be a good communicator with a customer-oriented mindset;
• The candidate should be able to work alone or in teams;
• Enthusiasm and a genuine interest in technology