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CUSTOMER CARE / INSIDE SALES REPRESENTATIVE
Palfinger North America
CUSTOMER CARE / INSIDE SALES REPRESENTATIVE
Dead Line: September 28, 2021
The Palfinger values of People, Entrepreneurship, Respect and Learning, are more than words. We strive every day to create and support an atmosphere of collaboration, transparency, empowerment and customer focus so our greatest assets, our people, will be able to harness their passion, drive and motivations to make a big impact!
As an international group, Palfinger offers its customers around the world hydraulic lifting solutions at the interfaces of the transport chain. At the moment, Palfinger operates business in 16 sectors: loader cranes, EPSILON timber and recycling cranes, marine cranes, davit systems, winches and offshore equipment, offshore cranes, boats, wind cranes, hooklifts, access platforms, tail lifts, passenger lifts, mobile cranes, truck bodies, railway systems, and truck mounted forklifts as well as attachments and equipment for increasing crane efficiency. As a member of the Palfinger North America Region, Palfinger continuously pursues our vision of being the preferred provider of truck equipment throughout North and Latin America.
Palfinger is seeking a motivated Customer Service/Inside Sales Representative candidate to join the team and work out of our state-of-the-art manufacturing facility in Niagara Falls, OT. If you like contributing your talents, being rewarded for strong performance and enjoy the satisfaction of accomplishment, then we think you have found the right place to come and build a future. It is our belief that you will join a company with a strong heritage and more importantly, a strong future.
JOB SUMMARY
Successful candidates must have strong attention to detail, Microsoft programs, SAP experience. Experience with documentation of orders crossing the border, excel and math skills, good communication skills for expediting items and follow up skills.
The Customer Care/Inside Sales Representative is the primary contact for customers (Dealers) and Outside Sales Representatives regarding questions regarding our Product Line or issues such as purchase orders, pricing questions, order entry and order status and product delivery.
PRIMARY RESPONSIBILITIES
- Managing customer inquirers via phone calls, e-mails and walk in customers regarding price and availability.
- Administering outgoing products completing the broker document; checking customer order packages, reviewing pricing and double-checking orders.
- Processing orders and data entry, productions flow records and internal/external communication regarding open, steady flow of information to achieve goal of seamless transfer from PO to material management, to scheduling to production assembly to inspection and final delivery.
- Entering received customer orders ensuring all required details is present at time of order acceptance; communicating additional requirements to dealers where necessary.
- Supply dealers with latest crane delivery status and shipping information.
- Providing the appropriate airfreight and sea shipping quotations for dealer orders; shipping compliance certificates.
- Investigate and resolve late and lost shipments with carriers.
QUALIFICATIONS
- Minimum two years of inside sales or customer service experience.
- College diploma or degree in Business or Engineering or equivalent work experience.
- Strong communication skills in English both written and verbal, French an asset.
- Excellent people skills; ability to work with others as a team in a fast-paced environment.
- Knowledge of (or ability to comprehend) mechanical products.
- Proficient with Microsoft Windows Applications; SAP experience and preferred.
- Knowledge of cross border documentation processes; experience with smart border crossing system an asset.
WE OFFER
- Competitive compensation and performance rewards.
- Comprehensive Benefits package with flexible options.
- Opportunity for on-going career growth.
- Environment of Respect, Integrity, Openness, Inclusion and Support.
Palfinger Inc. is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise Human Resources to ensure your accessibility needs are accommodated throughout this process. While we appreciate all applications, only those being considered will be contacted.
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CUSTOMER CARE / INSIDE SALES REPRESENTATIVE
The Customer Care/Inside Sales Representative is the primary contact for customers (Dealers) and Outside Sales Representatives regarding questions regarding our Product Line or issues such as purchase orders, pricing questions, order entry and order status and product delivery.