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CUSTOMER EXPERIENCE SPECIALIST
Little Giant Ladder Systems
CUSTOMER EXPERIENCE SPECIALIST
Dead Line: October 1, 2021
JOB SUMMARY
We are looking for a skilled problem solver to join our team as a Customer Experience Specialist. We need an enthusiastic individual who can listen to customer service issues and then offer a solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
RESPONSIBILITIES
- Answers incoming customer calls regarding order status, product questions, pricing and availability and general customer questions
- Respond to customer’s emails regarding order status, product questions, pricing and general customers questions
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
- Maintain knowledge of all processes and procedures
- Help assist other Customer Experience Specialists whenever needed
- Stay updated on product knowledge
QUALIFICATIONS AND SKILLS
- High school diploma/GED required
- 3 + years’ experience in customer service
- Good computer skills
- Ability to remain professional and courteous with customers always
- Excellent verbal and written communication skills
- Patience, attentiveness, ability to use positive language, time management skills, ability to read customers, goal-oriented focus, ability to handle surprises, willingness to learn
- Shared company value and behaviors
- Integrity, Honesty, Quality, dedication, Optimism, Persistence, Flexibility and Hard work
- Problem-solving
- Able to adapt to a fast pace environment
- Team Player
- Flexible with tasks and changes
CUSTOMER EXPERIENCE SPECIALIST
The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.