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Customer Service (Inside Sales) Representative
CCI Thermal Technologies
Customer Service (Inside Sales) Representative
Dead Line: October 21, 2021
Thermon (NYSE: THR) is an Industrial Technology company headquartered in Austin, Texas. Through its global network, Thermon provides safe, reliable and mission critical industrial process heating solutions. Thermon serves the global energy, power generation and chemical markets to provide innovative solutions for industrial heating applications by deeply understanding our customers' needs. We specialize in providing complete flow assurance, process heating, temperature maintenance, freeze protection and environmental monitoring solutions.
Through our values, Care, Commit and Collaborate, Thermon strives to be the world leader in industrial process heating solutions by creating a culture of passionate people that are dedicated to anticipating customer needs.
We are currently recruiting for a:
Inside Sales Representative - responsible for direct contact with customers, providing solution to customers' heating needs by understanding and performing heat calculations, managing customer order process from order receipt through to shipping and follow up.
We offer environments where collaboration, mentoring and professional growth are encouraged. Ideal candidates for our team will recognize the value of being a part of an organization that not only provides a competitive wage but that also promises a great career.
In this role, you will make an impact in our company by
- Developing customer accounts: quote prices; secure orders; arrange delivery dates.
- Ensuring all customer requirements and expectations are well understood before an order is executed.
- Establishing close working relationship with customers in order to determine their needs and identify other potential applications of Thermon technology.
- Initiating, controlling, and maintaining sales orders.
- Leading the resolution of returns, warranty claims, and customer complaints.
- Maintaining documentation of customer communications and other customer files.
- Performing heat requirement and heat loss calculations.
- Preparing customer quotations.
- Providing technical knowledge and solutions for heating applications.
- Responding to customer inquiries via phone and/or email regarding heating applications order status, ship dates, product information, pricing or other existing order information
- Tracking and expediting orders.
- Other duties as assigned.
The successful candidate will have and value
Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area.
- Effectively applies technical knowledge to solve a range of problems.
- Develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches.
Thoroughness: Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
- Sets up procedures to ensure high quality of work (e.g., review meetings).
- Monitors and checks the accuracy of the quality of one's own work.
Interpersonal Awareness: The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others.
- Understands the interests and important concerns of others.
- Notices and accurately interprets what others are feeling, based on their choice of words, tone of voice, expressions, and other nonverbal behaviour.
- Anticipates how others will react to a situation.
- Listens attentively to people's ideas and concerns.
- Says or does things to address others' concerns.
Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
- Expresses gratitude and appreciation to others who have provided information, assistance, or support.
- Tries to build relationships with people whose assistance, cooperation, and support may be needed.
- Provides assistance, information, and support to others to build a basis for future reciprocity.
Attention to Communication: The ability to ensure that information is passed on to others who should be kept informed.
- Ensures that others involved in a project or effort are kept informed about developments and plans.
- Shares ideas and information with others who might find them useful.
- Keeps his/her manager informed about progress and problems; avoids surprises.
Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
- Listens and responds constructively to other team members' ideas.
- Offers support for others' ideas and proposals.
- Is open with other team members about his/her concerns.
- Provides assistance to others when they need it.
- Works for solutions that all team members can support.
Interpersonal Awareness: The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others.
- Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.
- Flexibility: Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.
What you must have
- A post-secondary technical diploma or degree.
- Three or more years of related experience in the industry--successful industrial sales experience or suitable background in an industrial engineering or manufacturing environment.
- Intermediate skills using Microsoft Windows 7, Outlook, Word and Excel.
- Knowledge of ISO quality systems.
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