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Home > Supplier Companies > OK Tire > Careers Opportunities > Customer Service Representative (Valleyfield, QC)
OK Tire

Customer Service Representative (Valleyfield, QC)

By OK Tire

Dead Line: September 7, 2021

OK Tire Stores Inc. has been part of the Canadian landscape since 1953 and has grown to over 300+ locations in Canada.  Each OK Tire store is independently owned and operated and relies on the skills & experience of our Customer Service Team to provide them with product information!
 
This new position will be part of a 4-person team that answers incoming calls from our Dealers regarding product availability, product application, delivery/shipment questions, PLUS – handles e-Comm inquires direct from consumers.
 
If you LOVE providing exceptional customer service – this may be the perfect fit for you.  Please read on…
 
As a Customer Service Representative, you will:
 
  • Handle customer inquiries & addressing questions/ issues relating to orders, products and services, representing the OK Tire brand in the highest regard
  • Engage in online customer communications & offer customer support in real time over the phone & via live chat
  • Monitor all e-commerce orders across various platforms to ensure timely fulfilment and troubleshoot delivery related issues to ensure a positive customer experience
  • Share real time customer insights back to help & support decision making
  • Collaborate with various departments internally like operations, sales and marketing
 
Qualifications 
 
  • Post-secondary education or higher
  • Minimum of 2 years’ experience in Digital CRM, customer service or other related fields
  • Minimum of 2 years’ experience in e-commerce
  • Fully bilingual in English & French (spoken & written)
  • Self-starter with a sense of urgency, ability to prioritize, multi-task and meet deadlines
  • Computer savviness, ability to learn new software platforms
  • Strong communication and organizational skills
  • Positive attitude and quick learner
 
OK Tire offers an excellent compensation program that including a competitive salary, fully paid benefits package (except LTD), Matching RRSP program, Annual profit share, Personal Days and a Health & Wellness spending account.
 
We will be conducting interviews in the next couple of weeks so please send your resumes to:  hr@oktire.com
 
We thank all applications for their interest, however, only those selected for an interview will be contacted.
 

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