Customer Service Representative III, Stoney Creek Canada
Dead Line: September 24, 2021
- Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.
- Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
- Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
- Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
- Identifies returned materials and assists walk-in customers as required.
- Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data.
- Performs other duties as required.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
- Ability to read detailed drawings and utilize measuring instruments
- Must have effective written and verbal communication skills
- Computer skills including Microsoft Office
- Must be self-motivated, work independently yet still be team orientated
- Customer/Client focus
- Able to analyze, and resolve situation as needed
- Able to deal with different level of personalities/stakeholders
The Machine Shop Supervisor is responsible for leading employees in a manner to meet or exceed Company established KPI’s and targets for production, maximum quality, minimum scrap and the administration and enforcement of Company rules, policies and procedures.
The Customer Service Representative III assists John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.