Eaton Industries

Product Quality Engineer

By Eaton Industries

Dead Line: April 29, 2022

Eaton’s Electrical sector is seeking a Product Quality Engineer to join our team. This position will be based at our Milton, Ontario plant.
 
Position Overview:
 
Reporting into the Quality Manager, the Product Quality Engineer will improve the organizational effectiveness through the coordination of Eaton QMS activities to support the business’ growth, productivity, and quality objectives. Specific responsibilities include coordinating and leading all the activities required to address, resolve and effectively close customer complaints, coordinating all warranty related process and requirements for Milton plant generating, champion CAR process, maintaining quality reports/KPI accurately, QMS deployment, cost out initiatives, process improvement activities, and culture change to continuous improvement.
 
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
 
In this job function you will:
 
  • Process owner for ISO 9001:2015 internal and external audits and carrying activities related to auditing.
  • Process owner for “customer complaint process” (i.e. coordinating and leading all activities required to address, resolve and effectively close customer complaints). 
  • Analyze customer complaint and FPY data to identify trends and come up with pro-active actions to mitigate potential risks to product and customers.
  • Point of contact for externally reported issues related to product manufactured at Milton plant.
  • Coordinate all warranty related process and requirements for Milton plant.
  • Close coordination with engineering and manufacturing teams for all product quality related issues.
  • Coordinate meetings with stakeholders (internal and external) for customer and product quality issues.
  • Participate in activities to improve quality of Manufacturing/Business processes.
  • Champion CAR process by conducting regular CAR meetings and closing of both internal and external CARs effectively and efficiently within assigned time frame.
  • Lead, coordinate and facilitate customer and supplier related quality issues like RCA (root cause analysis), raising 8D/CARs and DMRs for customer complaints and supplier quality related issues.
  • Point of contact for reporting quality KPIs (key performance indicators) for plant as well to corporate office.
  • Lead activities to achieve a reduction in the elements of (CoNC) Cost of Non Conformance - warranty, scrap, rework, reactive maintenance, premium freight and excess & obsolete inventory.
  • Lead and/or provide support for process design, development, and improvement activities related to product quality and warranty process.
  • Take necessary measures to improve the quality of product and information in the respective area of responsibility.
  • Participate in continuous improvement activities like VSM, 5S+ and Standard Work events, structured problem-solving events, Kaizen Events and other Lean activities in the plant.
  • Completing other duties/projects as required.
 
Qualifications
 
Required (Basic) Qualifications:
 
  • Bachelor’s/University Degree or College Diploma in Engineering from an accredited institution required.
  • Minimum three (3) years of combined experience in quality, customer support and/or manufacturing/design engineering functions
  • Must be legally authorized to work in Canada without company sponsorship both now and in the future
  • No relocation is offered for this position. Only candidates who currently resides within an 80 km radius of the Milton Ontario facility will be considered.
 
Preferred Qualifications:
 
  • P. Eng certified or eligible for P Eng. Certification
  • Six Sigma Green or Black Belt would be considered an asset.
  • ISO 9001:2015 certification will be a plus.
  • Knowledge of customer complaint process, warranty coordination, quality tools and techniques and Lean manufacturing principles.
  • Strong customer service focus with a commitment to confidentiality, a high level of professionalism and time management skills.
  • Change agent – Proven ability to lead projects/teams and consistently achieve results through self & others.
  • Ability to multi-task and work in a dynamic, fast-paced environment, both independently and as part of a team.
  • Excellent written and verbal communication skills; Strong analytical skills & methodical, objective, approach to problem solving.
  • Passion for innovation & continuous improvement, and willingness to challenge status quo.

 

October 11, 2013
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