Field Service Representative

By Outotec (USA) Inc

Dead Line: October 8, 2021

• Prior to arrival at a field assignment, study, plan, and prepare for field work based on the detailed scope of work, drawings, company procedures, specific instructions, etc.
• Work in liaison with the various technical support staff within Metso Minerals’ organization.
• Provide advisory services during installation, checkout, start-up, and commissioning.
• Coordinate field activity with the customer and/or the customer’s contractor(s).
• Assist the customer in executing the work to maintain the field schedule.
• Advise mill or contractor's crew in safely performing maintenance, repairs, and upgrade work.
• Troubleshoot mechanical problems and assist with corrective action and repairs.
• Recommend operating and maintenance procedures to insure proper function of equipment.
• Train customer staff in proper methods to maintain and repair the equipment.
• Write field reports for submission to the customer and internal departments outlining problems encountered, action(s) taken, and future recommendations.
• When appropriate, make recommendations to improve field methods and/or efficiency.
• Submit expense statements according to Metso Minerals' travel policies and procedures.
• Carry out other service related tasks as a member of Metso Minerals' Service Group as may be requested by the Field Service Manager.
• Travel (both domestic and international) may be required as needed.
• Performs other miscellaneous duties and/or other special projects as required.

• Millwright certification or equivalent experience.
• Minimum 5 years experience in field service.
• Valid Canadian passport.
• Valid driver license

• Ability to lead, plan, and organize field service assignments.
• Motivated, customer oriented.
• Good communication skills, mandatory fluency in English, oral and written.
• Fluency preferred in French, oral and written.
• Ability to read and understand mechanical drawings in the English and Metric System.
• Product knowledge of Metso Minerals’ equipment.
• Adequate computer skills, capable of working with Microsoft Windows, Word, Excel, and Lotus Notes e-mail.
• Willingness to travel to job sites including for extended periods, up to 70% of the time as may be required to meet customer’s needs.
• Capable of carrying out duties under pressure with the potential for 16-hour work days.
• Willingness to respond to field service emergency calls on a 24-hour/7 day basis.
• Apply and respect company policies, objectives, goals, safety, and ISO 9001 quality standards.

• Have all normal physical capabilities including walking, sitting, proper vision, hearing, speaking, and sense of smell.
• Use extremities to safely and efficiently operate manual tools, power tools.
• Work safely on stairs, ladders and scaffolding, occasionally at extreme heights.
• Work in a variety of environments, which may include exposure to extreme heat, humidity.
• Work safely with proper protection in the presence of fumes or airborne particles.
• Work safely with proper protection in the presence of toxic or caustic chemicals.
• Work safely with proper protection near elevated noise and/or all kinds of outdoor weather conditions.
• Occasionally lift articles weighing up to 50 pounds.
• Possess the stamina to work long hours during emergency breakdowns and peak periods.
• use office and computer equipment (telephones, copiers, fax, etc.)