Hexagon Mining
Account Manager
Dead Line: April 30, 2022
Purpose of Position:
- To maintain and manage current clients for Hexagon’s Mining division portfolio within the mining industry in the defined territory.
- Act as the central point of contact for Hexagon with defined client – Voice of Client internally and
- Face of Hexagon externally
- Continually fostering the relationship and working directly with clients to help them succeed and receive the intended value in the solutions
- To achieve client satisfaction targets set on an annual and quarterly basis
- To develop and implement a client strategy for the territory in conjunction with the Sales and Service and Support teams
- To maintain and build strategic relationships with existing and potential clients and industry contacts
- Work with other HxGN region partners and team members to collaborate on sales to ensure the client is aware of all HxGN portfolio solutions
Desired Skills
Duties and Responsibilities:
- Develop and implement client plans and strategies to continue growth of Hexagon’s mining portfolio
- Work collaboratively with Sales and Marketing team members in the territory/region to execute the territory sales strategy and business plan
- Pro-actively manage day to day relationship with clients to ensure HxGN is a trusted partner
- Responsible to be the Voice of the Client within HxGN and the Face of HxGN with the client
- Responsible for direct sales (small product deals, expansions, upgrades, spare parts, annual maintenance, support contracts & service) to existing clients
- Responsible for the communication and coordination of client support and priorities and liaising with other departments in HxGN
- Ensure the client’s needs and expectations are met
- Provide technical advice to new and existing clients as required
- Point of escalation for the client on all issues
- Prepare client reports and forecasts as required on service, support and sales
- Present and demonstrate the mine solutions product range and associated benefits for clients
- Identify, foster and leverage relationships with internal stakeholders, clients and industry contacts supporting the attainment of the goals for the business
- Develop and maintain a deep understanding of the territory/region, industry, and client needs and requirements
- Work collaboratively with Product Management team to provide insights into client and industry product requirements as well as potential developments which will set us apart from its competitors
- Represent Hexagon in industry events and tradeshows and collaborate with the Marketing team and other global sales team members to prepare for such events
- Represent the business in industry associations where appropriate to advance the interests of the wider Hexagon mining business division.
- Liaise with Finance department for management of receivables
- Compliance with Hexagon’s Workplace Health and Safety policies and procedures
- Other duties and responsibilities as required from time to time
Knowledge & Experience:
- Bachelor’s degree in Technology, Business, Engineering or equivalent – highly desirable
- 3 years mining industry experience or similar
- 3 years technical sales or similar
- Proven account and/or project management track record is essential
- Commercial experience dealing with technical products and solutions
Travel: Up to 50% travel within the defined territory. Other regional or international travel may be required occasionally.
Language: English is a pre-requisite; additional languages (e.g. French) highly desirable
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Account Manager
To maintain and manage current clients for Hexagon’s Mining division portfolio within the mining industry in the defined territory.
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