INBOUND SALES SPECIALIST (ENGLISH)
Dead Line: May 21, 2022
- Provide outstanding inbound services to our internal and external customers including consultative sales, technical inquiries, and support
- Must understand appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. including strong organizational awareness of how to work high, deep, and wide within large organizations
- Understand and present Hilti's Channel Strategy and New Product and Trade Strategy
- Responsible for sustaining and continuing knowledge of existing and new products and applications
- Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues
- Ability to handle transactions involving customers’ terms and conditions in accordance to Hilti's legal guidelines and any applicable regulatory standards
- Utilize SSS to convert prospects into buying customers to support Hilti's Growth Strategy
- Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel
- Successful time management skills to provide quality service with 60 - 75 customer contacts per day
- High School diploma or GED required; Bachelor’s degree preferred
- Previous customer service and/or sales skills required
- Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred
- Be able to thrive both independently and in a team environment
As a Bilingual Inbound Sales Specialist, you’ll influence and serve Hilti customers and Hilti field team members who have direct relationships with our customers’ experiences.
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The role of Hilti North America (HNA) Account Manager is the direct link between Hilti and the customer.
The role of Inbound Sales Specialist is responsible for influencing and serving all Hilti customers; including internal Hilti customers (i.e. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience.
The role of Hilti North America (HNA) Account Manager is the direct link between Hilti and the customer.
The Hilti Center Rep is responsible for managing and operating a Hilti Center while maximizing walk-in sales and smaller field accounts while simultaneously providing a high level of customer service (95% order fill rates).