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Inside Sales Coordinator
Atlantic Industries Limited
Inside Sales Coordinator
Dead Line: September 23, 2021
About AIL Sound Walls
AIL Sound Walls is an industry leader in sound mitigation solutions, based in Canada near Toronto, Ontario. We design and manufacture lightweight, cost-effective PVC sound barrier wall systems that are sold throughout the United States and Canada. Our multi-sector solutions are ‘turn-key’, with project management, engineering, manufacturing and site assistance included.
At AIL Sound Walls we value integrity, excellence, innovation and a ‘can do’ attitude. We look for team members who are collaborative, accountable, curious and committed in everything they do. If this sounds like you, then you will enjoy working at AIL Sound Walls.
AIL Sound Walls is a Division of Atlantic Industries Limited (AIL), which is a member of the multinational – a leader in developing efficient engineered solutions in structural plate bridges and tunnels, prefabricated bridges, pipe and drainage systems, abutments and retaining walls, and sound barrier walls. The AIL Group has provided solutions for the transportation, public works, railway, mining and energy, forestry, and development sectors for over 50 years.
About this Position
We are looking for an energetic Inside Sales Coordinator that enjoys problem solving to satisfy customer needs and to improve internal sales administration processes. This person will utilize a mix of their selling as well as technical service expertise and knowledge of AIL Sound Walls products to provide a strong working relationship with our customers by engaging, providing solutions, taking product orders, assisting customers with their selections, troubleshooting customer issues, answering customer inquiries, prospecting for new opportunities, supporting our sales team, and ensuring satisfaction of existing customers. This role would be located in a home office based in the Atlanta, Georgia metro area. On average, you would also be expected to meet in person once a week in Decatur, Georgia.
Responsibilities:
- Responds in a timely and professional manner to customer inquiries, including taking orders, providing information and solutions, and referring to others as required.
- Complete material takeoffs and provide preliminary design information to clients as required.
- A commitment to continuous learning of AIL products and their differentiated selling features.
- Responsible for sales support activities including on-line bid searches; assisting and executing sales strategies; generating sales leads; maintaining accurate sales and CRM records; and contributing to annual sales goals.
- Receives and tracks customer feedback using the Customer Relationship Management System. Ensures the resolution of customer complaints and inquiries, including ensuring customer satisfaction through engagement.
- Provide value-added proactive solutions and responses to clients’ requests.
- Identify, recommend and refer any opportunities, which arise from client queries, to other Departments or Regions as necessary.
- Ascertain trends, repetitive occurrences to enable permanent resolution of issues that could be rectified by process enhancement.
- Assist the North American Sales Manager and Technical Sales Team as required.
- Supports other team members during peak call activity, vacations, and absences.
- Responsible for providing feedback on key customer information to Sales, Marketing, and Production.
Qualifications:
- Strong English written and oral communication skills.
- Excellent organization and time management skills.
- Ability to work independently and follow task to completion.
- Must be able to work under minimal supervision.
- Strong interpersonal skills.
- Strong analytical problem-solving skills.
- Fluent use of Microsoft office (Excel, Word, and Outlook)
- Knowledge of AutoCAD is an asset
- Knowledge of ERP system is an assetKnowledge of Sales
- force.com, OneDrive and Visual would be an asset.
- Strong understanding of Sales and Marketing.
- Civil Technologist program or Business Management an asset.
- Previous experience with Civil Construction Products sales is an asset.
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