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Inside Sales Representative-HVAC
National Energy Equipment Inc.
Inside Sales Representative-HVAC
Location Port Coquitlam
Department Sales
Reports to Inside Sales Supervisor
Scope
As the front line of our sales team, the Inside Sales Representative is responsible to provide Inside Sales duties and related responsibilities such as order desk duties, inventory control (i.e. local purchasing), running daily reports and acting upon the information from them.
Responsibilities & Accountabilities
• Any duties as assigned by Management
• Customer Service: Provide professional effective and efficient day-to-day solutions and customer service to a wide customer base, including but not limited to inquiries, quotations, technical support, and order entry, order processing and follow-up. Coordinate transfers, and ship-edit the orders once shipping has processed the order, and ensure that invoicing is done daily
• Purchasing: Work with purchasing to ensure inventories and restocking patterns are sufficient to efficiently fill a minimum of 95% of customer orders. Ensure restocking patterns evolve with customers’ changing requirements.
Inventory Control: Ensure that the orders are shipped on time and inventory turns are maximized and controlled. • Address any slow moving inventory concerns. Ensure that inventories are kept up to date. Discuss, develop and implement any ideas or plans to meet the targeted Inventory Turns or Delivery programs. Source all back orders from suppliers and branches.
• Run and review reports – checking for discrepancies, omissions, and errors. Address any concerns resulting from the reports. Review the back order report, and overdue purchase order report on a regular basis and address any concerns.
• Promote sales of Company products and source products for all new and existing customers, supporting sales initiatives that are offered.
• Communicate with the management about issues that arise that could affect customer service.
• Assist with returning warranty items to our suppliers.
• Conduct other activities, as required from time to time
• Comply with Company policies and procedures.
Qualifications
• Order desk and customer service experience
• College diploma, preferably in a business discipline, or equivalent work experience
• Proven time management and organizational skills
• A strong interest and motivation for building relationships with customers, outstanding interpersonal skills
• Must be able to work in a demanding environment, and enjoy learning new concepts and products
• Strong problem-solving ability, particularly relevant in managing customer accounts
• Exceptional communication skills (written/verbal)
• Microsoft Office (Excel, Word, Outlook) is an asset
• HVAC experience and SX Enterprise are beneficial
Please forward resumes to hr@nee.ca
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