IT Support Technician
Dead Line: April 30, 2022
- Provide onsite and remote support to users across several company locations.
- Assist with equipment deployment for new desktops, laptops, printers, tablets, and smartphones.
- Prepare software access and configuration changes for users.
- Keep accurate Asset management & Inventory (hardware & software) records.
- Deploy operating system updates during maintenance windows.
- Troubleshooting, maintenance, installation, and repairs of computer hardware.
- Manage desktops and laptops running Microsoft Windows and Apple MAC OS.
- Identify, diagnose and resolve the recurring software/application/host issues that include medium to high complexity.
- Assist with upgrading computer systems, removing viruses/spyware, and ensuring network safety.
- IT on-boarding and off-boarding.
- Setup and install network attached equipment
- Evaluate information technology needs and users' software needs.
- Execute and support the network standards and guidelines.
- Work collaboratively with both technical and non-technical staff.
- Diploma/certificate in Computer System Technician, PC Support Technician, Technical Support Analysis, or relevant field.
- A minimum of 2 years of help desk, IT Support related experience.
- Technical Skills: Knowledge of server administration (Windows 10), E-Mail, Office 365, HTTP, SSL, PC and Mac environments and proven abilities in PC repairing, troubleshooting, deployment, and liquidation.
- Attention to Detail: Attentive to detail, highly organized and reliable with proven ability to meet tight deadlines.
- Analytical skills: ability to resolve complex technology and systems-related problems. Driven to learn, research and improve IT skillset.
- Communication and Interpersonal skills: ability to provide good customer service, and resolve issues in a clear, concise and professional manner.
As an Assistant in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.
As an Assistant in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.
As a Factory Service Centre Manager-in-Training, you are responsible for supporting the manager with the daily operations and managing the Factory Service Centre in the absence of the Manger.
You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, as well as answering general product questions.
You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, as well as answering general product questions.
The Sr Manager IT will report directly to the Assistant General Manager and will be responsible for managing the department, technology planning, information systems and infrastructure, IT and information security.
The IT Support Technician will provide remote and onsite user support for electronic devices such as laptops/desktops, mobile devices, video conferencing equipment, and printers.
The Field Product Specialist is responsible the development of sales through building relationships with end users, organizing and delivering practical demonstrations, and educating end users about our products through their extensive product knowledge.