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Day Group of Companies

IT Systems Administrator - Timmins

By Day Group of Companies

Dead Line: April 29, 2022

  • Under the supervision of the Senior IT Systems Engineer, provide front-line tech support, on-site and in-person to end users in a fast-paced office environment
  • Monitor, prioritize and respond effectively to requests for technical support
  • Maintain all computer hardware and software applications for desktops, laptops, and mobile devices
  • Be/become the in-house expert on key applications used at the firm
  • Provide instruction to end users on how to remedy common issues and assist end users to maximize the use of applications, computers, and network resources
  • Maintain network, internet, and cloud security
  • Ensure end-user compliance with policies, procedures and processes as defined by the department and/or company
  • Monitor and maintain data protection systems and network infrastructure
  • Monitor, manage and maintain other infrastructure technologies such as phone systems
  • Provide on-site in-person help desk support and resolve problems to the end-user’s satisfaction in a professional, prompt and courteous manner. End-user satisfaction at the company is a key measure of successful IT Help Desk support.
  • Prioritize IT Help Desk response to end-user questions, issues and problems, and for common issues, effect knowledge transfer in non-technical terms to the end-user
  • Perform proactive follow up with end-users on previous questions and service issues to ensure that issues are in fact resolved with lasting solutions
  • Document problem resolution, and maintain and update self-help and staff knowledge databases.  Document internal procedures and fixes.  Proactively develop and conduct training on various applications as per the company’s standardized policies and procedures
  • Provide orientation and application instruction to all new and existing users on computers and other technologies, according to the company’s standardized policies and procedures
  • Maintain network security, including AD user and Exchange email management, rights access within company applications and at the file level, firewall security, anti-malware and anti-virus protection
  • Maintain confidentiality with regard to all information, accessed, processed and stored by end-users on computers, devices and network resources
  • Inventory all equipment, software, and software licenses on an on-going basis
  • Install and maintain all hardware and application software systems, including new and existing computers, their peripherals, all applications, and all other tools and devices used by end-users at the company
  • Proactively test, perform, and document all operating system and application installation and upgrades, and use efficient deployment methods
  • Manage and safeguard the company’s data, including backup systems and information flow
  • Assist management with suggestions on improving use of existing technologies and recommendations on the implementation of new technologies at the company
  • Participate in the hardware and software ordering process, and budget tracking
  • Interface when needed with outside service organizations in conjunction with IT support functions
  • Proactively work to improve the end-user experience
Minimum Qualifications:
  • Degree in Information Technology or Computer Science from an accredited on-site university or college
  • Additional professional certifications such as Comptia A+ and Comptia Network+, Microsoft MCP, Cisco CCNA would be considered assets
  • Thorough understanding of networking technologies and protocols, and networking technologies as applied in a business/office environment
  • 3 to 5 years work experience related to the IT field, with a minimum of 2 years’ experience in supporting users in an on-site, in-person face-to-face IT Help Desk role
  • Excellent verbal and written communication skills
  • Excellent inter-personal skills and ability to effectively communicate/instruct technical information to non-technical personnel
  • Excellent troubleshooting skills from issue identification through resolution, instruction and documenting solution
  • Proficiency and practical real-world experience with Active Directory, Windows Server 2016/2019, Exchange Server (on-premises & cloud), Windows 10 Pro, Microsoft Office 365 (incl. Word, Excel, Outlook)
  • Thorough understanding and experience with various backup technologies
  • Thorough understanding of virtualization concepts and with VMWare v6.x or later
  • Thorough understanding and experience with client/server architecture over TCP/IP, including Microsoft SQL
  • Thorough understanding and experience with technologies and applications relating to internet security, data privacy, virus and malware protection and cloud services
  • Proficiency in installing, configuring, and maintaining personal computers, servers, network devices, mobile devices, and all related hardware and software
  • Extensive experience and skill at time-management, organization, self-management, and establishing priorities
  • Commitment to self-improvement and on-going self-learning in the applied IT skills area
  • Ability to work well under authority and as a valued team member, while at the same time possessing the ability to work self-motivated and at times with minimal supervision
  • Ability to learn and support new systems and applications
  • Ability to occasionally lift and/or move equipment and/or supplies up to 25 kg
  • The successful candidate will be working out of Timmins office while providing remote support to Day Group’s other locations in Sudbury and Levack.
  • Permanent Full Time
  • Benefits/Pension
  • Social Club

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