IT Support Specialist
Dead Line: April 30, 2022
- Adhere to IT policies ensuring data and system security and the proper use of IT equipment and services are maintained.
- Keep abreast of new technologies and services by attending seminars, taking courses, acquiring certifications and corresponding with other industry professionals.
- Participate in IT projects when required.
- Respond to all user requests in a timely and professional manner.
- Log user issues into the helpdesk tracking tool; work to resolve the important issues as soon as possible; and call for assistance and/or escalate as required.
- Setup new users with an account, and configure required hardware.
- Provide basic IT infrastructure training to new users.
- Configure, repair and ship workstations and laptops.
- Assist with maintaining inventory records of hardware.
- Support and configure the corporate standard for wireless devices such as iPhones
- Assist in installing and programming routers, switches and wireless access points.
- Configure and support networked printers, copiers, and scanners.
- Assist in the maintaining and monitoring of the daily backups.
- Assist in keeping up-to-date documentation of system configurations.
- Assist in data recoveries as required.
- Record and monitor software licenses for compliance.
- Provide application support to Layfield employees.
- Ability to troubleshoot, analyze and research problems to find effective solutions quickly and logically.
- Ability to explain resolutions and recommendations to all levels of Layfield employees.
- Willing to prioritize work to fit with work load of colleagues and co-workers.
- Is sensitive to the different needs of end-users.
- Ability to understand new technology and emerging trends, and how it may apply to Layfield.
- Completes tasks in such a manner that it does not require checking from another.
- Ability to multitask and prioritize several requests, occasionally under time pressure situations.
- Excellent written and verbal English communication skills
- Ability to work in an environment with frequent interruptions from users requesting service and support.
- Strong knowledge of current Microsoft environments including desktop and server operating systems, remote desktop services and server administration (Active Directory).
- CompTIA A+ accreditation or equivalent
- Relevent post-secondary education and experience is considered a strong asset
- $40,000 to $45,000 annually, commensurate with experience.
- Comprehensive Benefits Package (including medical, dental, vision, disability insurance, life insurance etc.);
- RRSP Contribution Matching Program;
- Vacation Benefits;
- You will also have the opportunity to enjoy a number of company events including BBQs, Golf Tournaments, Sporting Events and more!
The Payroll & Benefits Administrator is responsible for the setup, processing, reporting and reconciliation of the payroll and benefit administration for Canadian employees.
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The IT Support Specialist will deal with the day-to-day operational and helpdesk issues, either resolving directly or following through by escalating to the appropriate resource.
This is a full-time, permanent position located in the Richmond, BC Facility.