Customer Service Rep - Inside Sales I
Dead Line: May 7, 2022
- Understands and supports sales policies and procedures to provide effective customer service
- Provides pricing and parts availability, as well as relevant product information to internal and external customers; responding within customer specified deadlines
- Converses with customers regularly to receive sales orders or troubleshoot issues
- Works with various internal departments to resolve customer inquiries
- Resolves issues with customers directly; liaison between manufacturing, engineering and customer
- Follows customer orders to completion to ensure on-time delivery
- Scans and properly files orders received
- Performs data entry of customer orders, maintaining associated customer records
- To provide exceptional customer service
- Professional customer interactions
- Customer satisfaction
- Supervisory Responsibilities: This position has no supervisory responsibilities
- Able to work in a manner that ensures the safety of themselves and others
- Able to demonstrate compliance to company safety procedures and legal obligations
- Recognise and report and resolve hazards identified
- Confidence and ability to intervene on practices deemed to be unsafe
- Engage and promote a zero harm culture
- Be aware of physical limitations based upon job requirements
Carries out rubber lining and hose making processes according to standard safety procedures. Fabricates and process metal and rubber components in accordance with specified instructions.
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