Regional Contact Center (RCC) Agent
Dead Line: April 2, 2016
Festo Inc. is a global leader in the development of pneumatic products and the implementation of integrated solutions for the Canadian market.
Due to continued growth, we are searching for select individuals to join our team of professionals in our Mississauga office. We have both unilingual (English) and bilingual (English/French) positions available.
Key Accountabilities:
• Provide some technical information in response to inquiries about products and services
• Take accurate customer orders and prepare quotations
• Handle and resolve complaints and returns • Expedite and communicate expected delivery times to customers
• Offer solutions in response to individual customer needs • Support outside sales staff
• Interact with customers to ensure high levels of customer satisfaction
• Other duties and tasks as assigned
Desired Skills and Experience:
• Post-secondary courses in business and/or technical subjects or related work experience is strongly preferred
• Experience in pneumatic automation, electrical or electronic industries is an asset
• Contact Center or Customer Service experience is an asset
• Knowledge of supply chain procedures and processes is a an asset
• Proficiency with MS Office and hands-on experience with SAP is an asset
• Fluent English verbal and written communication skills required
• Fluent French verbal and written communication skills are preferred
Candidates who are looking for a career and who are interested in becoming part of a dynamic team should forward their resume by email to the attention of Human Resources at hr.bestjobs@ca.festo.com. Please include “RCC Agent” or “Bilingual RCC Agent” in the subject line.
Festo Inc. 5300 Explorer Drive Mississauga, ON L4W 5G4 Tel: 905-614-4600 Fax: 905-624-9001 hr.bestjobs@ca.festo.com www.festo.ca
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To support our continued growth in the US and Canada, we are searching for a select individual to join our supervisory team in our Regional Contact Center.
This position is responsible for the daily management of all customer and internal inquiries through the Regional Contact Center (RCC), the customer care provider for both the US and Canadian Festo organizations.
Mississauga, Ontario
Festo Inc. is a global leader in the development of pneumatic products and the implementation of integrated solutions for the Canadian market.