Levitt Safety Ltd./NL Technologies

SERVICE ADMINISTRATIVE COORDINATOR

By Levitt Safety Ltd./NL Technologies

Dead Line: April 30, 2022

Levitt-Safety is actively seeking a Service Coordinator in our Port Coquitlam location to schedule mobile service technicians. The position also includes the follow up on deficiencies pertaining to our service inspection business, including, sourcing, quoting deficiency work for our service team and scheduling.
 
DUTIES AND RESPONSIBILITIES
 
  • Scheduling and dispatching service technicians for service calls
  • Process work orders
  • Daily interaction with external and internal customers
  • Issuing formal service quotations and follow up with customers as necessary
  • Utilize Salesforce.com to create accounts, contacts and cases
  • Handling inbound customer calls for service requests as necessary
  • Work with Regional Service Manager on scheduling required for training/orientation for technicians on an as required basis
  • Overseeing and distribution of all service documentation, including reports
  • Primary source for scheduling and maintaining deficiencies including sourcing of parts
  • Other duties as assigned
 
QUALIFICATIONS
 
  • Post-Secondary education in business administration or equivalent work experience
  • The ideal candidate will have previous experience dispatching technicians
  • Strong computer skills
  • Detail oriented with the ability to stay on task and work with sense of urgency
  • Must have excellent organizational skills with the ability to multitask
  • Excellent customer service skills and telephone manner
  • Ability to work under pressure, handle emergency calls and meet deadlines
 

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