Service Center Assistant – QC x 2
Dead Line: April 30, 2022
- Providing excellent customer service to our clients/dealers and the public.
- Processing invoices for sale of products and repairs.
- Supporting the Service Centre with their administrative tasks and reports.
- Notifying customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
- Ensures the appropriate service levels are maintained in the Factory Service Centre’s.
- Maintaining inventory levels for parts and accessories.
- Ensuring the Factory Service Centre is clean and organized consistent with the Makita brand image.
- Shipping and receiving goods; both internal and customer items.
- Performing other related duties as required.
- Minimum of a High School Diploma or equivalent.
- One (1) year of customer service experience.
- Experience using computer software (Microsoft Suite).
- Strong planning and organizational skills to be able to prioritize your work.
- Ability to work in a team environment and independently with minimum supervision.
- Knowledge of inventory control, shipping and receiving via courier service an asset.
- Familiarity with electric (AC & DC), pneumatic and gasoline-powered tools an asset.
- Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.
As an Assistant in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.
As an Assistant in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.
As a Factory Service Centre Manager-in-Training, you are responsible for supporting the manager with the daily operations and managing the Factory Service Centre in the absence of the Manger.
You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, as well as answering general product questions.
You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, as well as answering general product questions.
The Sr Manager IT will report directly to the Assistant General Manager and will be responsible for managing the department, technology planning, information systems and infrastructure, IT and information security.
The IT Support Technician will provide remote and onsite user support for electronic devices such as laptops/desktops, mobile devices, video conferencing equipment, and printers.
The Field Product Specialist is responsible the development of sales through building relationships with end users, organizing and delivering practical demonstrations, and educating end users about our products through their extensive product knowledge.