SERVICE OPERATIONS MANAGER - WESTERN CANADA
Dead Line: May 6, 2022
- Managing and developing the people, service offerings and capabilities consistent with identified customer needs and product technologies
- Managing resources to meet utilization targets and capacity requirements.
- Developing and enhancing the overall relationship with customers that lead to constructive and profitable business partnerships
- Collaborating with contracts team to satisfy resourcing requirements
- Providing input into strategic plans for the continued expansion of services and capabilities within the area of responsibility
- Working closely with Product Line Managers to plan and provide training for new products.
- Managing cost base in accordance with budget
- Ensuring implementation of appropriate financial controls
- Managing resource utilization within agreed targets
- Ensures adequate customer response times and resource availability
- Ensuring customer satisfaction within area of primary responsibility
- Hiring, coaching, motivating, training, evaluating and directing team members to accomplish defined goals and objectives
- Ensuring participation in the technical training program and development of required skills
- Managing resources to deliver internal projects and customer projects on time and within budget
- Other duties as assigned
- Technical Degree in related discipline.
- Red Seal Heavy Duty Equipment license (or equivalent) considered an asset
- Ten years of relevant mining industry experience
- Demonstrated leadership skills with the ability to motivate others to achieve outcomes
- Excellent written and verbal communication skills
- Computer proficiency (MS Office)
- Strong problem solving and troubleshooting skills
- Must be legally eligible to work in Canada
- Adhere to the Sandvik Environmental, Health & Safety policy.
- Attend Environmental, Health and Safety related trainings.
- Perform risk assessments (“Take Five”) prior to each task.
- Identification and reporting of hazards when relevant
- Wear the required personal protective equipment (PPE) assigned for each task.
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The Applications Specialist fulfills and implements total delivery of technical solutions and works with end customers and distributors, in close cooperation with Account Managers to grow share of wallet while providing the ultimate customer experience.
Le technicien de service sur site est responsable du dépannage, de la réparation et de la maintenance des équipements et des composants de broyage et de criblage selon les spécifications définies et est également responsable de la mise en service et de la formation des nouveaux équipements sur les sites des clients.
The Workshop Maintenance Planner is responsible for working closely with the Workshop team to plan resources and material requirements to meet equipment delivery requests.
We are currently seeking a Service Operations Manager to join our team who will be responsible for the planning, resourcing and management of identified services across an assigned territory (Western Canada).
The Rock Tools Technician is responsible for supporting the rock tools contract by providing guidance in correct usage of tools, management and distribution of products and keeping accurate records of rock tools use and performance.
The Technical Specialist is responsible for developing technical competencies and providing quality technical support for both internal personnel and Sandvik customers.
The Workshop Technician is responsible for troubleshooting, repair, and maintenance of mechanical and electrical aspects of equipment and components according to defined specifications. Participate and sustain in the lean manufacturing and 5S activities.
The Red Seal Heavy Equipment Technicianis responsible for the troubleshooting, repair, and maintenance of mechanical and/or electrical aspects of underground and surface mining equipment and components according to defined specifications and is also responsible for new equipment commissioning and training at customer sites.