Solenis LLC
Support Engineer
Dead Line: May 5, 2022
Primary support for the Area to ensure treatment chemicals and equipment are used effectively, economically and safely within the Area.
- Helps and works with Key Account Managers / Sales Account Managers with the design and implementation of treatment programs;
- Communicates with Key Account Managers / Sales Account Managers and Area Sales Manager;
- Review treatment programs and processes within the territory accounts ensuring effective applications through routine service visits, testing and monitoring resulting in customer satisfaction and business retention;
- Review territory applications and processes/procedures for safety improvements;
- Participate in Safety Audits;
- Actively Participate in safety meetings, trainings and reporting;
- Ensure Customer has enough chemicals on site by conducting Chemical Inventory, checking chemical drawdowns, reporting chemical consumption and placing Chemical orders as necessary within required lead time;
- Provide value added consultative program control advice to our customers;
- Conduct the necessary site and LMS/ classroom training programs to understand the overall operations of the territory accounts and new customer sites
- Maintain and build business relationships;
- Assists with growth opportunities within existing customers and prospect in the area;
- Look for growth opportunities and work closely with Key Account Managers / Sales Account Managers and customers to understand business needs and recommend plans that will grow sales within assigned territory.
Qualifications
Required:
- Bachelor's Degree
- 3 years experience in industrial water treatment or related fields
- Must have a valid Driver’s License and acceptable Motor Vehicle Record
- Must be authorized to work in Canada
- Self-motivated with a strong desire for continuous, independent learning
Desired:
- Water treatment or specialty chemical industry experience
- Working knowledge of boilers, cooling towers, and wastewater treatment systems
- Manufacturing, lab testing, maintenance and/or electrical experience preferred
- Proficiency in MS Office programs (Word, Excel)
- Independent worker
- Problem solver
- Customer focused
- Strong work ethic
- Focus on safety
- Strong communication and interpersonal skills
- Proven analytical and troubleshooting ability
- Strong team working skills to meet customer expectations and troubleshoot difficult technical issues
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Support Engineer
Primary support for Area to ensure treatment chemicals and equipment are used effectively, economically and safely at small to medium size accounts within the District.
Support Engineer
Primary support for the Area to ensure treatment chemicals and equipment are used effectively, economically and safely within the Area.
Key Account Manager
Manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers.