Product Support Representative
Dead Line: May 7, 2022
- Manages Customer Satisfaction with Existing Territory Customers.
- Identifies and resolves issues in a timely manner.
- Attend to phone inquiries and demands from established and prospective clients.
- Meet and exceed all established sales targets as determined monthly/annually.
- Assist in the creation and submission of bids for National Customer opportunities.
- Liaise with manufacturers, in-house departments and all other relevant suppliers in order to determine status of orders and compliance to delivery times.
- Education: College diploma / Post secondary Education
- Work Experience: 2-3 years related experience in sales, marketing or equivalent business experience
- Knowledge: Knowledge of heavy equipment is an asset, IMPACT selling process, must possess a valid driver’s licence.
- Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforce preferred)
Accountable/responsible for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date; ensuring consistent application and administration of the company’s parts, service and warranty programs.
Responsible for overseeing production of a designated area, while assisting in the daily planning. This role will require 20% daily capacity of leadership functions.
Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money. Prepare reports with credit information for use in decision making.
Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers.
Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers.
Prospect and source new customer opportunities within defined territory through development of a Strategic Prospecting Plan.
Accountable/responsible for growing regional engineered service revenues within Top industry account portfolios to drive the acquisition of large and new accounts ($60K - $500K).
Responsible for assuring the optimal performance of the Applicant Tracking System (ATS) and the Onboarding System, including administration and its functionality.
Responsible for the safe flow of industrial goods in and within the branch or warehouse.
Working inside a large (33,000 square foot) general machine shop. Responsible for rebuilding hydraulic cylinder components (core business), rebuilding attachments for construction/forestry machinery and rebuilding sawmill and planer mill components.