SERVICE MANAGER
Dead Line: August 21, 2021
- Assesses present and future needs, trends, problems and profit opportunities. Take appropriate action as necessary
- Develop a customer service strategy to accompany the sale of new equipment and rebuilds, utilizing recommendations for preventative maintenance requirements, including proper care of equipment, regular maintenance scheduling and new parts requirements.
- Maintain knowledge on the activities of our competition, market conditions, and department operations
- Generate repair estimates as required communicate with customer to fully understand their needs and articulate projects to our service departments
- Handle warranty claims including computation of charges for service work, customer complaints and order re-work when justified
- Maintain a library of service manuals, bulletins, and other service publications for service use
- Work closely with parts department personnel to ensure that parts required are available
- Develop and maintain a culture of customer service excellence through effective training, supervision, coaching and performance management. Periodically evaluating the performance of the service department
- Recruit, develop, motivate and hold accountable service team that will meet established objectives and targets for service and profitability
- Ensure that work is assigned in keeping with team skill levels, customer waiting times and the availability of parts and equipment.
- Promote service safety and security procedures and ensure compliance.
- Scheduling of service personnel
- Generate and maintain required documentation such as work orders and safety records
- Perform other duties, as required.
- Previous Service Manager, lead hand, or other experience in a senior role
- Superior customer service skills
- Positive, safety conscious, and high energy attitude
- Very organized and able to manage multiple responsibilities at once
- Good leadership and motivational skills
Total Equipment Services Inc., requires a Mechanical Technician for our field contracts.
Total Equipment Services Inc. (TES Inc.) is currently looking for an experienced, energetic, and goal-oriented Inside Sales & Parts Manager to lead the parts operations for TES Inc.
Develop a customer service strategy to accompany the sale of new equipment and rebuilds, utilizing recommendations for preventative maintenance requirements, including proper care of equipment, regular maintenance scheduling and new parts requirements.
The Sales Representative will be responsible for generating new business and is geared towards a hunter mindset.
This full-time position will be part of a team working in a busy warehouse environment.
Total Equipment Services Inc. is currently looking for an Intermediate Level Mechanical Designer for modeling components preparing drawings for builds and assemblies on mobile mining equipment.
Work includes control panel building and working on underground mining equipment.
The Marketing Specialist is responsible for supporting the sales and operations teams in all identified marketing-based initiatives.