SERVICE MANAGER

By TES Inc.

Dead Line: August 21, 2021

• Assesses present and future needs, trends, problems and profit opportunities. Take appropriate action as necessary
• Develop a customer service strategy to accompany the sale of new equipment and rebuilds, utilizing recommendations for preventative maintenance requirements, including proper care of equipment, regular maintenance scheduling and new parts requirements.
• Maintain knowledge on the activities of our competition, market conditions, and department operations
• Generate repair estimates as required communicate with customer to fully understand their needs and articulate projects to our service departments
• Handle warranty claims including computation of charges for service work, customer complaints and order re-work when justified
• Maintain a library of service manuals, bulletins, and other service publications for service use
• Work closely with parts department personnel to ensure that parts required are available
• Develop and maintain a culture of customer service excellence through effective training, supervision, coaching and performance management. Periodically evaluating the performance of the service department
• Recruit, develop, motivate and hold accountable service team that will meet established objectives and targets for service and profitability
• Ensure that work is assigned in keeping with team skill levels, customer waiting times and the availability of parts and equipment.
• Promote service safety and security procedures and ensure compliance.
• Scheduling of service personnel
• Generate and maintain required documentation such as work orders and safety records
• Perform other duties, as required.

• Previous Service Manager, lead hand, or other experience in a senior role
• Superior customer service skills
• Positive, safety conscious, and high energy attitude
• Very organized and able to manage multiple responsibilities at once
• Good leadership and motivational skills