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Work Authority Inc.

The North Face Sales Associate (Granville St. 1214 Vancouver, BC)

By Work Authority Inc.

Dead Line: May 6, 2022

A Guide (Brand Ambassador) is the face of the brand to our retail customers and is responsible for creating a best in class customer experience in the store. As a Guide, you will actively engage with a diverse and often large group of people, using your product, brand, activity and community knowledge to ensure each customer has a memorable positive experience in the store. You will serve as part of a team ensuring that customer engagement is the top priority, while also assisting in the daily visual and operational maintenance of the store.  
 
How You Will Make A Difference 
 
  • Utilize all store programs including but not limited to The Customer Experience Program, Product and Activity based learning models to provide a high level of personalized customer engagement 
  • Serve as a one stop resource for customers providing them with relevant product, community, and activity based knowledge and recommendations 
  • Demonstrate a willingness to learn and to share relevant activity, community, and product knowledge to create a memorable and valuable experience for the customer 
  • Achieve sales and productivity goals by utilizing all available resources to meet the customers’ needs 
  • Assist in the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, product replenishment 
  • Assume cashier duties as needed 
  • Assist in the execution of all Loss Prevention initiatives  
  • Assist in the overall visual and operational maintenance of the store 
 
What You Bring  
 
  • High School Diploma or GED preferred 
  • Ability to genuinely and comfortably engage with a diverse group of customers 
  • Excellent written and verbal communication skills 
  • Knowledge, experience and/or willingness to learn about the products, activities, community relevant to the store’s customer base 
  • Attention to detail 
  • Ability and desire to provide a highly engaging customer experience through individual service, conversation and relationship building 
  • Regularly interacts with the public in an often crowded and noisy interactive store environment 
  • Excellent verbal and written skills 
  • Proficient computer skills including word processing, spreadsheets, and software programs 
  • Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays 
 
Physical Requirements: 
 
  • While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to stand; walk; use hands and fingers to handle and feel objects, tools, or controls; and stoop, kneel, crouch, or crawl. 
  • The employee is occasionally required to climb and balance. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 
  •  Specific vision abilities required by this job include close vision, distance vision, color vision,   peripheral vision, depth perception, and the ability to adjust and focus   

 

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