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Purolator Inc.

Virtual Customer Service Professionals

By Purolator Inc.

Dead Line: May 4, 2022

Location: Dieppe, NB, CA
Are YOU ready for a change? Purolator is growing and with growth comes more opportunity!
We are looking for strong Customer Service Professionals to add to our already fantastic team!
If you reside within 1 hour of the Greater Moncton Area we want to hear from you!
Committed to performance excellence, our customer care and retail representatives embody our corporate values, specifically through their strong customer focus. They work with customers to resolve issues and provide the best experience possible. Apply now if you’re motivated by the opportunity to join a team committed to making a difference.
As a Purolator CSR you will utilize your exceptional interpersonal skills to interact with our customers scheduling pick-ups, confirming rates and transit times and resolving issues. You will ensure they are directed to the right department and complete all documentation as required by the departments work process.
What we offer:
  • Part time - Flexible hours
  • $17.74 per hour starting rate
  • Paid vacation
  • Range of company paid benefits after 3 months of service including:
  • Medical and Dental Insurance
  • Life Insurance
  • Defined Contribution Pension Plan
  • Short & Long Term disability
  • Employee and Family Assistance Program
  • Employee Discount
Duties and Responsibilities
  • Schedule pick-up requests from customers while ensuring correctness of on file information as well as confirming rates and transit times
  • Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc… for any shipments being delivered to domestic destinations
  • Listen for and document any customer complaints while providing feedback to customer as to follow up/procedures
  • Directing customer to appropriate department when required
  • Completing all necessary forms relative to customer service
  • Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions
  • Must possess excellent oral communications skills
  • Be able to work in high pressure situations
  • Must demonstrate a pleasant «can do» attitude
  • Ability to adapt to rapidly changing circumstances
  • Basic Geography knowledge
  • Bilingualism an asset
  • Must reside within 1 hour of the Moncton area

June 12, 2020
Inside this issue
Pricing & Revenue Analyst - Contract
• Consultation/recommendations for all pricing related requests (e.g. new opportunities, growth, retention, RFP responses, rate changes, impact analysis, competitive and market insight and analysis).
• Translating business opportunities and customer needs into collaborative pricing solutions.
Instructional Designer

The Instructional Designer role is responsible for the design and development of Instructor-led, virtual training, print and video content delivered to employees.

Yarmouth Courier
  • Pick-up and delivery of customer's shipments in an effective and efficient manner
  • Able to cover open runs as assigned by Manager
  • Perform daily pre-trip and post-trip inspections
Warehouse Worker

Purolator is currently hiring permanent Warehouse Sorters (overnight shift) for their fast-paced facility. 

Virtual Customer Service Professionals

As a Purolator CSR you will utilize your exceptional interpersonal skills to interact with our customers scheduling pick-ups, confirming rates and transit times and resolving issues. 

AM Sorter
  • Unloading and sorting freight
  • Preload up to 5 trucks while pulling assigned freight off conveyor belt
  • Scanning/Cubing/Reweighing
Transportation Engineering Specialist - 12 Month Contract
  • Identify network opportunities, work with a cross functional group to determine appropriate solutions, model alternatives with simulation tools and ensure timely execution.
  • Analyze data to support Network & Capacity Planning, perform predictive analytics, and find network opportunities for improvement.
National Alternate Transportation Network Engineer
  • Project support, assist in equipment layout and design, standards development and auditing, process optimization and statistical analysis, used for development of trending and forecast information
  • Developing, managing and implementing multiple projects providing realistic and accurate timeline, resource requirements and activity plans
Material Handling Equipment Technician
  • Shift coverage of automated sorter system, timely response to system issues.
  • Performing planned / unplanned maintenance duties on automate conveyor system, like Shoe Sorter.
  • Familiar with RCM (Reliability Centered Maintenance), develop and conduct predictive maintenance program of electrical system/equipment
Health and Safety Field Coordindator

Reporting to the SR Consultant, Regional Health & Safety, and acting as a trusted advisor to business partners, this role will support the execution of Purolator’s health and safety program within an assigned geography.