Wajax Industrial Components

Service Manager

By Wajax Industrial Components

Dead Line: May 7, 2022

Accountable/responsible for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date; ensuring consistent application and administration of the company’s parts, service and warranty programs.
 
The Role
 
  • Responsible for day-to-day support of the business of Service & Sales for Rotating Equipment and Hydraulics for all our customers
  • Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch
  • Identify issues and work with branch co-workers to resolve them in a timely manner
  • Provide training and support for all Service technicians and supervisors
  • Manage branch personnel performance, safety, training and customer service
  • Work with customers, suppliers and co-workers to fulfill service orders and inquiries with service and cost expectations
  • Manage work flow, scheduling and monitoring of work order status
 
The Candidate
 
  • Education: Journeyman Heavy Equipment Technician, Millwright,  or similar certification an asset.
  • Work Experience: 5 years min related experience in a management in service of rotating equipment, parts, supply chain or product support operations.
  • Knowledge: Experience working with budgets, analyzing budgets and developing targets.
  • Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint
  • Strong communication skills, oral and written with the ability to communicate persuasively; provides necessary information to direct reports to enable them to do their work efficiently.
 

July 8, 2020
Inside this issue
Service Manager

Accountable/responsible for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date; ensuring consistent application and administration of the company’s parts, service and warranty programs.

Electro-Mechanic

Responsible for overseeing production of a designated area, while assisting in the daily planning. This role will require 20% daily capacity of leadership functions.

Credit Specialist

Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money. Prepare reports with credit information for use in decision making.

Material Handling Field Technician

Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. 

Heavy Equipment Shop Technician

Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers.

Product Support Representative

Prospect and source new customer opportunities within defined territory through development of a Strategic Prospecting Plan. 

Technical Sales Rep - Engineered Repair Services

Accountable/responsible for growing regional engineered service revenues within Top industry account portfolios to drive the acquisition of large and new accounts ($60K - $500K). 

Recruitment Coordinator - Contract (4 months)

Responsible for assuring the optimal performance of the Applicant Tracking System (ATS) and the Onboarding System, including administration and its functionality.

Shipper/Receiver

Responsible for the safe flow of industrial goods in and within the branch or warehouse. 

Machinist

Working inside a large (33,000 square foot) general machine shop. Responsible for rebuilding hydraulic cylinder components (core business), rebuilding attachments for construction/forestry machinery and rebuilding sawmill and planer mill components.