Customer Service Representative
Dead Line: May 6, 2022
- Process all customer orders in the assigned area or for the assigned product line(s).
- Answer software inquiries relating to product selection and updates
- Answer all customer inquires for pricing and delivery information.
- Issue RMA's to customers that need to return items.
- Make warranty / repair / replace decisions or refer to appropriate person if unsure. Authorizes repair centers for warranty repair up to the value of the item. Issue credit memos as required.
- Communicate new product information to the customers.
- Communicate any pertinent customer information to the sales reps.
- Sell additional products to customers when they are on the phone.
- Perform telemarketing functions as required.
- Responsible for first attempt for "Get Paid" program resolution.
- Open and update customer master records.
- Communicate accurate customer pricing information.
- Release pick lists to shipping for on-time delivery.
- Determine best shipping method for order based on service and price.
- Perform back up duties for absent CSR's as applicable.
- All other duties as assigned to support the business needs
- Participation in Xylem Watermark volunteer activities
- College diploma or experience in a technical role, preferable mechanical pumps
- Minimum one year experience in a similar position.
- Excellent computer skills, including, but not limited to Microsoft Word, Excel, Outlook, and Powerpoint and preferably prior experience with BPCS software.
- Excellent written and oral communication skills, including the ability to demonstrate courtesy and tact when dealing with customers and co-workers.
- Bilingual English & French preferred
- Previous general support of industrial products or applications
- Regularly required to sit or stand, reach, bend and move about the facility
- Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
- Standard weekly job hours: 40 hours
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