Account Manager
By Acklands-Grainger Inc
Career Level: Experienced (Non-Manager)
Education: Some College Coursework Completed
Location: Thunder Bay ON CA P7C 4T8
Job Description :
Please indicate job code MB-309 in the subject line of email submissions to careers@agi.ca
POSITION OBJECTIVE
Develop sales plans that effectively market Acklands-Grainger’s value proposition to customers in their account territories to drive profitable sales growth. Utilize Professional Selling Skills (PSS) to understand customer needs and present cost effective solutions which will increase customer spend loyalty and retention.
KEY DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position include but are not limited to:
• Demonstrates and excels in Acklands-Grainger Performance Drivers, including but not limited to the following behaviours:
Wow the Customer – Know your customers; Earn your customer’s trust; Become your customers’ “go-to” person
Have A Winning Attitude – Play to win; Act with optimism & enthusiasm; Make courageous decisions
Drive For The Best Results – Set high standards; Take personal accountability; Deliver on commitments
Make The Team Better – Be collaborative; Build trust; Communicate openly & honestly; Listen & learn from others
• Through visits to current and prospective customers expand business within a safety and industrial account base in order to meet targeted sales budgets
• Promote products and services to customers by making professional account presentations
• Manage territory and customer records
• Produce weekly call reports
• Build and maintain strong customer relations by providing an excellent level of customer service
• Communicate regularly with branch staff in order to resolve customer issues
• Maintain a high level of relevant product knowledge
• Identify and classify account opportunities and potential by establishing call priorities and frequencies (pipeline report, customer action plan)
• Develop and implement account penetration plans and strategies to include regular account business reviews for key customers
• Ability to understand customer needs and concerns to help them get the job done and win their business
• Aggressively follow up on leads to convert to profitable sales
• Manage and maintain customer segment accounts, while increasing customer awareness of AGI through our product and service offering
• Grow share of wallet with these customers and determine potential customers that may have more complex requirements
• Partner with AGI suppliers/vendors and internal AGI sales resources, such as National Accounts and Specialists to achieve profitable sales goals
• Communicate regularly with branch team in order to resolve customer issues
• Install AGI solutions such as eCommerce and Private Brands with customers
• Other sales related duties including but not limited to supporting the Branch and customers as required
REQUIRED EXPERIENCE AND QUALIFICATIONS
• Diversified knowledge of products developed through relevant post secondary education and/or a minimum of 3–5 years of progressive experience in an industrial/safety busines
• Previous customer service/inside sales experience is required (previous outside sales experience is desired)
• Ability to work independently with strong self management to manage time and territory effectively
• Superior interpersonal and customer service skills to effectively build relationships and continually strive for improved customer service
• Demonstrated team-playing attitude
• Strong communication skills, ability to convey message in an organized, clear and effective manner
• A self starter, taking action to achieve goals beyond what is required
• Exceptional time management skills
• Goes beyond job requirements to seek opportunities and generate ideas for improvements
• Proficient computer skills and aptitude
• Possession of a valid driver’s license and a reliable vehicle
• A post secondary education is preferred
BASIC REQUIREMENTS PRIOR TO ROLE PROGRESSION
• Demonstrates and excels in all AGI Performance Drivers (Wow The Customer, Have A Winning Attitude, Drive For The Best Results, Make The Team Better)
• Consistently tracking at a minimum of 100% target of sales and gross margin budget
• Actively selling in this role for 1 ½ to 2 years with consistent performance that meets or exceeds expectations
• Identified as a PSS champion by the DSM to lead, coach and mentor team members
• Strong leadership and coaching skills; derived from mentoring and on-boarding of new sellers
• Strong and demonstrated communication skills; effectively expressing ideas, both verbal and written
Acklands-Grainger Inc is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities
#LI-POST
Job Code : MB-309
Job Type : Full Time
Division : Acklands-Grainger Inc.
Category : Sales/Retail/Business Development
To submit your resume for this job, select how you heard about the job and then click the "Submit Your Resume" button below.