Sr. Manager
- Responsible for the Inbound, Outbound and/or Inventory Control & Logistics of a high volume, order fulfilment, multi-shift Distribution Centre.
- Collaborate with cross functional management teams both internal and external to the DC.
- Address customer requirements with cost effective solutions. Proactively deal with customer issues and complaints in a timely manner that drives best practices.
- Provide leadership to a team of supervisors in maximizing and optimizing resources that are flexible and responsive to the variations in all AGI’s customer demands.
- Drive budget management through productivity goals, process improvements, and metrics against plan/forecast. Setting and reviewing budgets and managing costs. Assist in developing operation and capital budgets. Monitor and control expense according to plan/forecast.
- Manage and lead performance management, drive skill development, and build our potential future leadership and bench strength in the DC network.
- Mentor the leadership team in leading team engagement and performance drivers. Create a team environment of engagement, fostering of diverse viewpoints, continuous improvement, performance excellence and a passion for customer service, and lead by example.
- To manage inventory accuracy by measuring cycle count stock adjustments (TR adjustments) and developing root cause analysis and counter measures to improve accuracy.
- Manage DC space utilization, and optimize outbound customer pick process.
- Safety focus at all levels and standardization of safety practices.
- Responsible for coordination of building maintenance and upkeep, ensuring MHE and PIE preventative maintenance & repairs are completed on time and within budget (as applicable in a DC without dedicated maintenance team).
- To plan and control change through process standardization, including Standard Work Audit performance.
- Lead and encourage a continuous improvement methodology in both DC leaders and the team member base to achieve high customer service, dashboard leadership and business financial goals.
- To develop and implement scalable, sustainable and flexible processes that measure the customer experience ensuring efficiency and reliability.
- To drive customer metrics goals set by the DC network: % non-conformance, % no finds, End of line audit accuracy, standard work audits, cycle count adjustments measuring inventory management performance.
- Participate in the development and updating of standard work procedures for all business operational activities.
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To measure dashboard metrics concisely at both team and individual level. To focus on targets & goal setting, and ensure metrics are focused on customer service.
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Primary Key Performance Indicators - Customer
- End of line audit and accuracy
- % shipped on time customer
- % shipped on time stock
- Received on time.
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Primary Key Performance Indicators – Distribution
- IB LPH
- OB LPH
- DC Weighted LPH
- Support/benefit hours to plan/forecast
- Non-payroll DC OPEX to plan/forecast
- Cost per line
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Primary Key Performance Indicators - Customer
- Demonstrate and excel in Acklands-Grainger Performance Drivers ( Wow The Customer, Have A Winning Attitude, Drive For The Best Results, Make The Team Better, Lead The Way)
- Proven people leadership, teambuilding and coaching skills to support growth and development.
- Comprehensive knowledge of Distribution Centre inbound, outbound, inventory management and storage processes, methods and principles.
- Demonstrated analytical, innovative, problem-solving, and decision-making skills with the ability to drive results and success in implementing change. Proven ability to lead change while maintaining a highly motivated team.
- Capable of performing analysis, making recommendations for improvements, and implement change. Pertinent project management skills and experience. Must have the ability to perform creative problem solving exercises, root cause analysis and procedure development. Experience managing large & small projects.
- Strong organizational and time management skills with the ability to multi task.
- Demonstrate strong communication both written and verbal, including demonstrated computer skills, including Excel and Office Suites.
This exciting opportunity will be attractive to those employees looking to further enhance their personal development in the area of large customer account sales. This position could be your stepping-stone to Sales Management opportunities in the future. We need a professional individual who can demonstrate they have the business acumen, the drive and the competencies to take on this role, under the mentoring of this new department.
This position is responsible for leadership of a supervisory team, customer experience, process development and standardization, and the financial metrics supporting DC budgets against plan/forecast. The objective of this position is to drive team member engagement and development, create and maintain a safety culture, becoming indispensable to our customers by offering exceptional customer service, being cost effective and achieving LPH and cost per line goals, and driving continuous imp
The Supplier Performance Manager will be responsible for initiating, leading, or supporting the strategy and execution of Supplier Performance to establish standard work, to develop the reporting and analytics to result in best in class supplier performance and availability, strong financial inventory performance and support key cross-functional initiatives.
Sell a diversified line of products by accepting incoming phone calls and conducting over-the-counter sales; process customer orders on computer system, etc.
Develop sales plans that effectively market Acklands-Grainger’s value proposition to customers in their account territories to drive profitable sales growth.