Management

"Our management staff is comprised of energetic and knowledgable professionals. It is their goal to ensure the highest level of customer service is provided to DriverCheck's clients. They encourage a friendly and productive working environment, where exceptional staff performance proudly supports an unrivaled customer experience."

Results Department

The Results Department holds some of the most detailed, knowledgeable minds in the industry. Their responsibility is to handle all of your drug and alcohol result questions. It is their job to review test documentation and to report test results accurately and quickly. In addition, they have staff dedicated and trained to deal with positive results. These trained staff members assist the Medical Review Officer with all aspects of the verification process. They are also available to answer any questions you may have regarding positive drug or alcohol results.

Customer Service Department

Being leaders in client service excellence is what our Customer Service Department does best. It is their aim to tend to our client needs in a variety of ways. These friendly professionals are here day and evening to answer any question you may have. The department’s prime responsibilities include booking drug and alcohol testing appointments with our national collection sites and taking good care to sign up our newest clients accurately and efficiently. They are here to keep your files up to date by working on additions and deletions to your random pool and fulfilling change of information requests. If your company is undergoing a DOT audit, it is our Customer Service Department who will assist you. The department also handles regulation changes, statistical reporting and blind sample submissions. Our people manage training and correspond frequently with our network of collection sites. Random selections are also performed and managed by this department. Our customer service reps can also assist you in registering with our eManda – on line results program. Every individual making up our Customer Service Department is a knowledgeable, trained professional. They are happy to hear from you anytime regarding any subject or situation. If you’re not sure whom you should be speaking with, they will be glad to put you in direct contact with the person who can help you best.

Sales and Marketing

DriverCheck has regional sales representatives working out of our offices in Ayr,Ontario; Montreal, Quebec; Calgary, Alberta; Edmonton, Alberta. Each one of our sales reps is energetic, enthusiastic and possesses clarity. There is genuine belief in the services DriverCheck provides clients; this belief is demonstrated daily through client interactions. Our sales team believes that difference sells and gets attention. Working in partnership with DriverCheck allows the sales team to participate in a leading, unique growing company that is absolutely cutting edge. They are solution providers, equipped with the people and services to accommodate any client situation. They know what service they are offering and why it is different from our competition. They emanate professionalism and empathy; their greatest concern is exceeding their clients needs. Our reps have the ability to work in the other person’s shoes to create the best possible solution. When you sit down with one of our reps you will see presence and personality. Give us a call! Come and explore a new world of workplace and DOT safety evolution! We can show you quite simply what a unique service it is we are providing. We look forward to hearing from you!

Accounting Department

Our accounting department members always work to ensure accurate client invoicing. If you ever have questions regarding your invoicing, do not hesitate to contact our accounting department.