Maximum Repair Cost Program
Makita Canada Inc. will guarantee that, upon acceptance, any Makita tool will be repaired (excluding shipping and tax) for a maximum repair cost as quoted by a Makita Canada Inc. Factory Service Centre. This program will take effect from February 1, 2008 and will be reviewed on a regular basis for effectiveness.
Calculation of a tool's Maximum Repair Cost (MRC) is based on 40% of the current list price for the tool model. Some tool combo kits are not applicable and the MRC can be determined based on the list prices of the applicable component items. If a tool is discontinued and not shown on the current price list, dealers and end users may contact their local Makita Factory Servcie Centre for a quotation.
Terms and Conditions :
1. The MRC program is only available through the 14 Makita Canada Factory Service Centres in Canada.
2. If a tool has been accepted under the Maximum Repair Program and parts are available, the cost (not including shipping and applicable taxes) will not exceed the published MRC. It may, however, be less than the published amount.
3. The published MRC does not include associated shipping costs or applicable taxes.
4. A Makita Factory Service Centre Manager has the right to deny the MRC if, in their judgement, the tool is beyond its useful life.
5. Some tools that have been discontinued for some time may no longer have available parts in Canada and may not qualify for the quoted MRC
6. At Makita Canada’s discretion, a tool may be replaced with a factory refurbished tool or in some cases a new tool. This does not apply to tools denied under the MRC Program or discontinued tools for which parts are no longer available.
7. No standard equipment part or accessory will be replaced under the MRC Program unless it accompanies the tool at the time of receipt. If the customer wants to have these parts replaced, they must supply them or there may be an additional charge.
8. Makita Canada will review the effectiveness of this policy, on a regular basis, and reserves the right to modify or cancel the program without prior notice.
Source: http://www.makita.ca/index2.php?event=mrepairprogram
As an Assistant in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.
As an Assistant in our Factory Service Centre you are responsible for the front counter customer service including; sales of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates (as required) and shipping various Makita power tools and equipment.
As a Factory Service Centre Manager-in-Training, you are responsible for supporting the manager with the daily operations and managing the Factory Service Centre in the absence of the Manger.
You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, as well as answering general product questions.
You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, supporting the sale of accessories, and parts, as well as answering general product questions.
The Sr Manager IT will report directly to the Assistant General Manager and will be responsible for managing the department, technology planning, information systems and infrastructure, IT and information security.
The IT Support Technician will provide remote and onsite user support for electronic devices such as laptops/desktops, mobile devices, video conferencing equipment, and printers.
The Field Product Specialist is responsible the development of sales through building relationships with end users, organizing and delivering practical demonstrations, and educating end users about our products through their extensive product knowledge.