Service and Warranty
At Thor Global Enterprises, our success is direct result of customer satisfaction. We recognize that long lasting relationships do not exist based on the strength of products alone.
We provide accurate, relevant pre-purchase advice, on-site assistance integrating our machines into your existing operation and reliable assistance thereafter. If any of your questions or concerns cannot be resolved adequately by telephone, we will send a technician immediately, anywhere in North America.
Customer Service
24 hours/day, 7 days/week
Contact: Imre Molnar (Service Manager)
Email: imrem@thorglobal.ca
Toll Free: 1.888.801.THOR (8467)
Tel: 905.564.0440
Cell: 416.578.3075
Onsite Start Up
All of our products include on-site startup assistance and training by a Thor certified technician to eliminate down time when integrating new machinery into your operation. Operators can then become accustomed to our equipment while having questions answered in person, right away.
Thor Advantage Warranty Program
A 2-year "head to tail", and 5-year "structural" warranty back all of our equipment. We stand behind our products. If you encounter a problem with any of our machines, we will be there to assist you quickly.
Source: http://www.thorglobal.ca/service-and-warranty/
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- Provide customer phone support for service and warranty issues in order to perform troubleshooting
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system & safety improvements.