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Home > Supplier Companies > Microtel Inns & Suites Franchising Inc > Articles > FAQ's
Microtel Inns & Suites Franchising Inc

FAQ's

Nov 18, 2015

Do I need to give my credit card to make an online reservation? Is it secure?

Yes, a credit card is required for all reservations made via the Internet. To protect against the unauthorized use of your credit card, the reservations process is handled on a secure server that encrypts your credit card information. For more information, please refer to our Privacy Notice.

Will my credit card be charged if I don't cancel and don't show up?

Yes, reservations are automatically guaranteed to your credit card. You will be charged for the first nights stay only. To avoid being charged, reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.

How do I view or cancel a reservation that I reserved online?

Click on the red SEARCH AGAIN link on the top left corner of this page. Click Review Reservation link within the same red box on the top left corner and fill in your confirmation information

What is the cancellation policy?
 
Reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.
 
How do I notify the hotel that I will be arriving after the check-in time?
 
All reservations that are guaranteed with a credit card are held for late arrivals. If you know in advance that you will be arriving late, please make a note of this in the "Special requests" section of the reservation form. If your late arrival is for the next day, please contact the hotel directly.
 
 
 
 

Source: http://www.microtelinn.com/contact-us/faqs

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