Four Leaf Solutions Incorporated

Union Tracker

Four Leaf Solutions has developed a comprehensive and configurable union management software application. While working to design the system with one of Ontario's largest unions, FLS uncovered the requirements for a seamless management tool between the union and its members.

Union Tracker

Overview

Union Tracker 1.0 includes Member, Employer, Grievance, Compensation, Rehabilitation and Employee Assistance Program modules aggregating all critical data and integrating it in one simple solution to serve members efficiently. It does not stop there. Future versions will incorporate the latest technologies to enable integration with Dues management tools, events coordination and management as well as communications tools.

With Union Tracker you can:
• Manage member data securely and efficiently
• Improve resolution and tracking of grievance, compensation and rehabilitation cases
• Provide secure support for employee assistance programs
• Enhance administration and simplify communications
• Manage schedules and hearing dates to ensure proper response times
• Enhanced executive reports useful for negotiations, claims and regulations
• Updates, full support, and personalized training

The most robust Union software solution on the market today.


Roadmap

Our UnionTracker team is currently working on the following modules:
• DuesReporting Toolkit
• Events Management
• Communication Toolkit (Portals)
• Member Self Help (Online)

Let us know if you have a specific business requirement and we'll help resolve it.


Support

Four Leaf Solutions offers support for a wide variety of application and database packages. We have developed a knowledge base that is invaluable and we ensure our clients are able to receive assistance around the clock, resolving your issues efficiently. We’re proud to offer our services to local businesses as well as our global partners.

24/7 Support
With ever increasing technological advancements in business, there is a need to quickly and efficiently support high-tech infrastructure. FLS has experienced IT support staff available 24/7 by e-mail, ticket, or on-site to resolve issues and technology requirements. FLS will work with you to set up a program that suits your specific needs. For further information contact support@fourleafsolutions.com

Knowledge Base Development / Maintenance
In order to support our clients efficiently, we build and use a productive tool called a knowledge base that allows collection, organization and storing of pertinent information for efficient retrieval. Get the answers you need, when you need them.

• Timely resolution to known issues
• Quick access to FAQ (Frequently Asked Questions)
• Clear identification of SLA
• Clear escalation processes
• Central repository for application information
• Less downtime for applications leading to increased productivity