Home > Supplier Companies > Terrapure Environmental > Careers Opportunities > Customer Service Representative (Co-op)
Terrapure Environmental

Customer Service Representative (Co-op)

By Terrapure Environmental

Dead Line: May 5, 2022

Job Type: Co-op Placement, Term
Location: Dartmouth, NS or Saint John, NB  
 
Position Description
 
Imagine a summer job where you get to apply the skills learned in the classroom to real-life problems solving real operational challenges. From day one, you will be an integral part of the team. You will collaborate and build relationships with front line operations and management as well as present and report to a senior manager or executive in the organization. We look for people that are self-starters, work well autonomously, lead by personal example, and aren’t afraid to tackle a challenge!
 
Reporting to the Sales Support Manager, the Customer Service Representative will be the initial point of contact for prospective and inactive customers to small automotive and manufacturing customers. They will promote customer satisfaction by reinforcing product performance standards and benefits in a professional and agreeable style. The Customer Service Representative position will manage the day-to-day sales, manage the customer database through Salesforce, and actively participate in lead generation for the sales team.  The role will also conduct follow-up surveys with our customers to obtain valuable industry feedback and overall satisfaction of Terrapure’s service delivery.
 
To be eligible to apply for a co-op student position, you must meet the following criteria:
 
  • Legally entitled to work in Canada as a student
  • In possession of a Social Insurance Number (card) at time of hire
  • Currently enrolled in a post-secondary educational institution on a time-time basis and returning to school in the fall of 2021 where required work placements are a part of their study plan.
 
Key Accountabilities
 
  • Responsible for the small waste generator accounts such as the automobile industry
  • Develops new business opportunities through outbound sales calls to inactive and active customers
  • Provide a high level of customer service both internally and externally
  • Responsible for responding to field customer inquiries for new services
  • Salesforce data management and entry
  • Works closely with the commercial team to support and maintain a high level of customer satisfaction such as follow up calls after service or conducting surveys.
 
Experience, Qualifications & Education
 
  • High school diploma;
  • Actively enrolled in Post-Secondary Education with a focus in Commerce, Engineering or Science;
  • Excellent interpersonal, verbal and written communication skills;
  • Strong time management and organizational skills, with the ability to meet various/conflicting deadlines;
  • Ability to work well in a fast-paced and dynamic working environment;
  • Willing to learn and be coached;
  • Strong analytical and problem solving skills;
  • Proven customer service skills, both internally and externally;
  • Proficient with Microsoft Office, specifically Word and Excel, and prior experience within CRM tools.
 

Sales Representative I

Reporting directly to the Regional Commercial Director, the Sales Representative is responsible for sales growth & customer retention.

Operator

Reporting to the branch manager, the operator must treat residual materials using specialized technology and equipment in accordance with Terrapure Environment's operating procedures.

Health & Safety Advisor

Reporting to the Branch Manager and working directly with all employees, you will be responsible for providing support and guidance on all health and safety related activities at the Corunna Facility. 

IND Clean Industrial Services Labourer - Teamsters Local 879

Reporting to the Operations Manager, you will be primarily responsible for industrial cleaning at various industrial sites throughout Ontario.

Emergency Response Team Leader

Reporting to the Supervisor of Emergency Services, the Emergency Response Operator will be responsible for responding to emergency service calls as they relate to hazardous material. 

BRP Operator

Reporting to the Operations Supervisor, the BRP Operator is responsible for transporting raw materials and recyclable materials throughout the plant.

Chemical Technician

As a Chemical Technician, your primary role is to sort and repack chemical hazardous waste within the facility.

Industrial Cleaning Operator

Reporting to the Operations Manager, you will be primarily responsible for industrial cleaning at various industrial locations throughout New Scotia.

AZ Transport Driver/Operator

Responsibilities include: Packing/bulking, loading, securing and transporting various waste streams throughout Ontario. 

Customer Service Representative (Co-op)

Reporting to the Sales Support Manager, the Customer Service Representative will be the initial point of contact for prospective and inactive customers to small automotive and manufacturing customers.