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Bi-lingual Service Coordinator, Service Contracts
Draeger Safety Canada
Bi-lingual Service Coordinator, Service Contracts
Dead Line: January 5, 2022
The Job Responsibilities
At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for Life”.
Reporting to the Service Support Supervisor, the Bilingual Service Coordinator – Service Contracts reviews existing service contracts in SAP and verifies accuracy of details. Existing contracts are updated with the most current equipment task list, equipment numbers for the client, billing plans and other details. Each contract review requires interaction with the service support Team, sales team, marketing team and SAP Key Users to validate customer expectations, contract details, and correct transactions.
The incumbent performs service contract administration, including tracking work in a spreadsheet, reporting on weekly progress, documentation of changes, details of work performed, and updates to other functional groups such as sales, marketing, finance and quality.
Main Accountabilities:
- Maintains Service Contract agreements and applicable administration requirements,
- Researches service invoice errors, requests crediting/rebilling, etc., and corrects contracts as necessary.
- Clearly understands the impact on service for the contract set up and can set up the contracts so the Service Support team can create dispatches without errors.
- Administers updates to equipment, location, primary service technician, swapping out from contracts if needed, etc., for the accuracy of the equipment Installed Base.
Your Qualifications
Education:
- High School diploma, and College/University degree or completion of a related technical school program
Related Experience:
- Bilingual skills are required, written and verbal in French and English
- Minimum 2-3 years related experience
- Direct customer service experience in medical device and/or safety industry preferred.
Special Competencies/Certifications:
- Strong SAP experience is a MUST
- Knowledge of CRM, order entry and inventory computer systems required
- Proficiency in Microsoft Office Software including Word, Excel, Power Point and Outlook required
- Strong verbal and written communication skills
- Ability to interact and build professional relationship/network with other team members and departments
- Strong interpersonal skills
- Ability to work independently with minimal direction/supervision
- Proactivity and proficiency in managing time and priorities
- Attention to details and high level of accuracy
- Demonstrated problem-solving skills
- Highly organized
Working Conditions:
- The position is based in Mississauga, Ontario. Remote work would be considered.
- There will be minimal travel by air and vehicle to domestic and international locations for training and/or meetings
- Work will be performed in an office environment.
- Time is also spent in meetings and sitting, long periods in front of computer terminal in a smoke-free environment.
The Dräger Workplace
In North America, Draeger employs over 1,400 employees working in our major sites in the United States and Canada (in the US: Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada: Mississauga, ON), including our Sales and Service workforce employees from coast to coast.
Our Mississauga, Ontario location oversees our Medical and Safety businesses in Canada, including sales, channel distribution (Safety), installation, servicing and maintenance of world class Draeger products and services. This location also serves as the key site for essential Canadian functions, which includes Medical & Safety Sales and Service Management, Marketing, Legal, Compliance, Regulatory, Quality and Finance.
Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.
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